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strakers / zendesk-drupal-webform

Adds the ability to create Zendesk tickets from Drupal Webforms
https://packagist.org/packages/strakez/zendesk-webform
MIT License
2 stars 4 forks source link

Full configuration and successful submit does not create new ticket. #46

Closed gsilva-swapp closed 2 years ago

gsilva-swapp commented 2 years ago

Describe the bug I'm trying to create tickets from my web application (Local instance) and even when I got a successfull message for submitting the webform the ticket is not creating on zendesk client aplication.

To Reproduce Steps to reproduce the behavior:

  1. Get a Zendesk API Key
  2. Activate the Module
  3. Configure the Zendesk Connection Settings
  4. Add a Zendesk Handler to a Webform image
  5. Sumbit the webform image

Expected behavior We need that the webform sumbit create a new ticket. image

Desktop (please complete the following information):

gsilva-swapp commented 2 years ago

The Zendesk Connection Settings was the real issue. On [https://www.drupal.org/project/webform_zendesk] there is an example image that explain how to set the parameters, however, the Zendesk Url on Drupal 9 must be without '.zendesk.com' to get the correct functioning of the module.

strakers commented 2 years ago

The Zendesk Connection Settings was the real issue. On [https://www.drupal.org/project/webform_zendesk] there is an example image that explain how to set the parameters, however, the Zendesk Url on Drupal 9 must be without '.zendesk.com' to get the correct functioning of the module.

Hi @gsilva-swapp , that's a different package that you referenced, but I do appreciate the feedback. On the next release, I'll make more clear the format for entering in the configuration.

If you find any other issues, please feel free to submit another issue and I'll respond as soon as I can.