Submission creates multiple Zendesk Tickets - Githubissues

strakers / zendesk-drupal-webform

Adds the ability to create Zendesk tickets from Drupal Webforms

https://packagist.org/packages/strakez/zendesk-webform

MIT License

2 stars 4 forks source link

Submission creates multiple Zendesk Tickets #9

Closed strakers closed 5 years ago

strakers commented 5 years ago

Describe the bug The Zendesk handler gets caught in a loop and creates an infinite number of Zendesk tickets for one webform submission. The saving grace is the max script execution time, but this allows for upwards of 250 tickets per submission.

To Reproduce Steps to reproduce the behavior:

Configure a Zendesk handler for a webform
Submit a submission for that webform
Visit Zendesk view for tickets
See error

Expected behavior A webform submission should create one Zendesk ticket