!!startdate!! and !!enddate!! variables show blank in the Cancelled (admin) email template

[michaelbeil]

Describe the bug When you cancel a membership, the !!startdate!! and !!enddate!! variables show blank in the Cancelled (admin) email template. A member saw this as reported in ticket 372011 (moderators only).

To Reproduce Steps to reproduce the behavior: 1) Add !!startdate!! and !!enddate!! variables to the Cancelled (admin) email template. 2) Find a test user, and cancel their membership in the WordPress dashboard. 3) When they canceled the admin email template is sent, it will show blank dates, instead of showing the dates.

Expected behavior I expected the dates to be in the email sent out.

Screenshot

Isolating the problem:

• [x] I have deactivated other plugins and confirmed this bug occurs when only the Paid Memberships Pro and MMPU plugins are active.
• [x] This bug happens with a default WordPress theme active, or Memberlite.
• [x] I can reproduce this bug consistently using the steps above.

WordPress Environment

Paid Memberships Pro 2.6.2, Twenty Twenty-One 1.4, WP 5.8.1, and PHP 7.4.1

[andrewlimaza]

Could you try reset your template email to default? I wasn't able to replicate this when I tested it.

[michaelbeil]

I reset the Cancelled (admin) email template to default and the variables still show blank dates: