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strangerstudios / pmpro-failed-payment-limit

Cancel members subscriptions after X failed payments. Set X in plugin code.
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Not setting Payment Limit in PayPal Express #4

Closed andrewlimaza closed 10 months ago

andrewlimaza commented 6 years ago

There is an issue where it's not setting a number of failed payments within the payment gateway - https://wordpress.org/support/topic/bug-when-user-cancell-recurring-subscription-at-paypal/

Image for reference - https://imgur.com/BzQzgWy

zeusdesignco commented 4 years ago

we have the same issue, any updates on this?

mircobabini commented 4 years ago

I see that I'm not alone here. @andrewlimaza it's happening to me on a live site about 15 times a day, having issue with this one. I can share you a complete log, references, screenshots and full access to a website facing the issue.

If you want to go deeper into it, I think it's the time to do it :) We can't live with this bug anymore, 2 hours of customer support per day because of this.

Hit me up on slack please.

mircobabini commented 4 years ago

Also, why don't you also cancel the subscription at Gateway? This is causing issues because: 1) You cancel the membership keeping the subscription active on Gateway 2) The user make a new subscription 3) The old subscription succed renewing making double payments.

mircobabini commented 2 years ago

MAXFAILEDPAYMENTS=1 is in place for every new PayPal Express subscription since PMPro 2.5.2.

This issue can be closed.