Trouble resetting passwords

[manuchita]

Hi We are having an issue with the plugin whenever an user tries to recover its password. The pop-up to start the recovering process shows up normally, but when they click the "Submit" button, the "Please wait" sign appears and never goes away, and no mail is sent to the user with the instructions to recover their password.

[stranoweb]

Hi,

i see you are using a plugin that adds an input field to the form. That one is 100% causing the issue. Can you check your browser’s console and report the error message? Thanks

[manuchita]

Hello! Thanks for answering. I copy what the console returned:

XHRPOSThttps://fundacionlabalandra.org.ar/wp-admin/admin-ajax.php [HTTP/2 500 Internal Server Error 1579ms]

POST https://fundacionlabalandra.org.ar/wp-admin/admin-ajax.php Estado 500 Internal Server Error VersiónHTTP/2 Transferido482 B (tamaño 175 B) Política de referenciastrict-origin-when-cross-origin

cache-control
    no-cache, must-revalidate, max-age=0
content-type
    text/html; charset=UTF-8
date
    Wed, 12 Jan 2022 03:47:53 GMT
expires
    Wed, 11 Jan 1984 05:00:00 GMT
server
    nginx
x-content-type-options
    nosniff
X-Firefox-Spdy
    h2
x-xss-protection
    1; mode=block

Accept
    application/json, text/javascript, */*; q=0.01
Accept-Encoding
    gzip, deflate, br
Accept-Language
    es-AR,en-US;q=0.7,en;q=0.3
Connection
    keep-alive
Content-Length
    83
Content-Type
    application/x-www-form-urlencoded; charset=UTF-8
Cookie
    swal_visitor_unique_value=aHusxf6xfE6HpWOBAJP4UfrZegAQtloe; _ga_2GE77VC0T2=GS1.1.1641958302.237.1.1641958966.0; _ga=GA1.1.1570368296.1632333688; et_bloom_optin_optin_1_custom_form_imp=true; mailchimp_user_email=manucha.ts%40gmail.com; roundcube_cookies=enabled; _jsuid=100618696; et-pb-recent-items-colors=%23bc7392%7C%23bc7a97%7C%23bc859d%7C%23bc879e%7C%23bc6d8f%7C%23bc6b8e%7C%23bc658a%7C%23bc5681; et-pb-recent-items-font_family=Bebas%20Neue%7CGeorgia%7COpen%20Sans%20Condensed; mailchimp_user_previous_email=…rrent_email=manucha.ts@gmail.com; webmailsession=charlas%40fundacionlabalandra.org.ar%3a6YHnFmunIdB38TwK%2cb4f00e00304e811236e6a01af2b422a6; timezone=America/Argentina/Buenos_Aires; tk_ai=woo%3AUrPnXM1HYc%2FrHtYJ%2F7F55UAj; cpsession=fundac16%3aLxN5RfjI8kaaZK5v%2cd243d4ea58084f9b754e2004199ccf46; wordpress_test_cookie=WP+Cookie+check; mailchimp.cart.previous_email=manucha.ts@gmail.com; roundcube_sessauth=o6Dq9DKS5EheDSQPgzM4vLKo3pCvP6sE-1636990500; spam-destroyer-d328b27a168e201f35f10b7811e63af7=1641958353
DNT
    1
Host
    fundacionlabalandra.org.ar
Origin
    https://fundacionlabalandra.org.ar
Referer
    https://fundacionlabalandra.org.ar/
Sec-Fetch-Dest
    empty
Sec-Fetch-Mode
    cors
Sec-Fetch-Site
    same-origin
User-Agent
    Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:96.0) Gecko/20100101 Firefox/96.0
X-Requested-With
    XMLHttpRequest

[manuchita]

Hi again. Can someone help me with this please?

[stranoweb]

As i told you there’s a conflict with that plugin you are using to add that extra security field. What plugin is it?