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streetwriters / notesnook

A fully open source & end-to-end encrypted note taking alternative to Evernote.
https://notesnook.com/
GNU General Public License v3.0
9.73k stars 595 forks source link

Synch isaue #4207

Open streetwriters[bot] opened 8 months ago

streetwriters[bot] commented 8 months ago

Unable to sync notes via pixel 6a. Below is the error message. Have tried re installing the app with no help. My account works fine via web browser

Error: An unexpected error occurred invoking 'RequestFetch' on the server. Exception: Error: FAILURE at anonymous (address at index.android.bundle:1:1786586) at _processIncomingData (address at index.android.bundle:1:1787524) at anonymous (address at index.android.bundle:1:1783325) at anonymous (address at index.android.bundle:1:1807720) at call (native) at dispatchEvent (address at index.android.bundle:1:3087493) at anonymous (address at index.android.bundle:1:1703899) at apply (native) at emit (address at index.android.bundle:1:1705949) at apply (native) at callFunction (address at index.android.bundle:1:1339633) at anonymous (address at index.android.bundle:1:1338109) at guard (address at index.android.bundle:1:1339062) at callFunctionReturnFlushedQueue (address at index.android.bundle:1:1338067)

Device information: App version: 2.6.15 Platform: android Model: google-Pixel 7a-34 Pro: false Logged in: yes

ammarahm-ed commented 8 months ago

Hi, can you try creating a backup of your notes, logout and then relogin to see if the issue gets resolved?

groundeddreams commented 8 months ago

Appreciate the response. I created a back up, logged out and then logged back in. To stated it was syncing my data and under that said 'downloading 4'. Waited about twenty minutes and nothing has changed. Still shows syncing. Every in a while popped up stated could not sync. The copy logs option would not allow me to actually copy them and no other buttons work. Tried this twice now and the same result.

groundeddreams commented 8 months ago

Now been able to copy the logs:

Error: An unexpected error occurred invoking 'RequestFetch' on the server. Exception: Error: FAILURE at anonymous (address at index.android.bundle:1:1786586) at _processIncomingData (address at index.android.bundle:1:1787524) at anonymous (address at index.android.bundle:1:1783325) at anonymous (address at index.android.bundle:1:1807720) at call (native) at dispatchEvent (address at index.android.bundle:1:3087493) at anonymous (address at index.android.bundle:1:1703899) at apply (native) at emit (address at index.android.bundle:1:1705949) at apply (native) at callFunction (address at index.android.bundle:1:1339633) at anonymous (address at index.android.bundle:1:1338109) at guard (address at index.android.bundle:1:1339062) at callFunctionReturnFlushedQueue (address at index.android.bundle:1:1338067)

groundeddreams commented 8 months ago

Is there any update on this ticket? I still have the issue and can seem to find a way to resolve it myself.

thecodrr commented 5 months ago

This usually happens when some of your data is still encrypted with your older key. It is very rare, however.

The only way to recover from this corruption is to reset your account.