streetwriters / notesnook

A fully open source & end-to-end encrypted note taking alternative to Evernote.
https://notesnook.com/
GNU General Public License v3.0
10.06k stars 619 forks source link

Sync errors #5064

Closed streetwriters[bot] closed 4 months ago

streetwriters[bot] commented 6 months ago

Hello,

If I make a lot of notes or changes, I can't seem to sync properly with my other devices.

On one pc I see "Error: ciphertext cannot be decrypted using that key"

Android says: Error: Error: FAILURE at ?anon0 (address at index.android.bundle:1:2789114) at throw (native) at rejected (address at index.android.bundle:1:2787901) at tryCallOne (/root/react-native/packages/react-native/ReactAndroid/hermes-engine/.cxx/MinSizeRel/5u5c1a82/arm64-v8a/lib/InternalBytecode/InternalBytecode.js:53:16) at anonymous (/root/react-native/packages/react-native/ReactAndroid/hermes-engine/.cxx/MinSizeRel/5u5c1a82/arm64-v8a/lib/InternalBytecode/InternalBytecode.js:139:27) at apply (native) at anonymous (address at index.android.bundle:1:1494626) at _callTimer (address at index.android.bundle:1:1493618) at _callReactNativeMicrotasksPass (address at index.android.bundle:1:1493787) at callReactNativeMicrotasks (address at index.android.bundle:1:1495703) at callReactNativeMicrotasks (address at index.android.bundle:1:1391983) at anonymous (address at index.android.bundle:1:1391109) at guard (address at index.android.bundle:1:1391860) at flushedQueue (address at index.android.bundle:1:1391020) at callFunctionReturnFlushedQueue (address at index.android.bundle:1:1390876)

Thanks for making an awesome app. I love it, despite the sync issues I've had since day 1. Congrats on version 3 release, it looks great.


Device information: App version: 3.0.0 Platform: android Model: lge-LM-G850-31 Pro: true Logged in: yes

thecodrr commented 4 months ago

ciphertext cannot be decrypted using that key

This error means your account data is corrupted and cannot be decrypted using your encryption key. This usually happens after a failed/interrupted password reset attempt. The only way to fix this would be to reset your account.