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stripe-contrib / pagerbot

Manage Pagerduty on-call schedules from within your internal chat channels.
https://stripe.com/blog/pagerbot
MIT License
277 stars 90 forks source link

User is put on call when 'getting' a user #23

Closed johntdyer closed 9 years ago

johntdyer commented 9 years ago

When I get someone it appears to put that person on duty for 5 minutes. Here is what I did:

[11:17 AM]  John Dyer: pagerbot: get jake because we need to test something
[11:17 AM]  pagerbot BOT: Contacted Jake Herbst, see the incident created here.

and at the time I was on duty and Jake was paged but it also put him on duty for five minutes. Is this expected?

-John

macobo commented 9 years ago

It is - so pagerduty doesn't actually support paging someone using their API. The get person flow is a hack that involves putting a person on call for a while and then triggering an escalation for that schedule. Another downside is that the person will get notified that they went on-call.

I suggest setting up a fake schedule and escalation policy for this - this way the 5-minute override doesn't actually capture any pages.

Lmk if this makes sense!

johntdyer commented 9 years ago

Thanks