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Stripe Terminal Android SDK
https://stripe.dev/stripe-terminal-android/
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INTEGRATION_ERROR.NOT_CONNECTED_TO_READER #336

Closed MuradBajwa closed 1 year ago

MuradBajwa commented 1 year ago

Summary

71 INTEGRATION_ERROR.NOT_CONNECTED_TO_READER over the bank holiday weekend (26/05/2023 to 29/05/2023).

Code to reproduce

Android version

Android version 11

Impacted devices (Android devices or readers)

Simulated Reader - tap to pay We are experiencing these errors on the following device ids: 907868 907880 907919 907961 908359 908370

SDK version

2.16.0-b1

Other information

example message {"appforeground":true,"deviceid":"907961","error_code":"INTEGRATION_ERROR.NOT_CONNECTED_TO_READER","integration":"stripe","message":"LocalMobile reader is not connected","step":"payment","tableid":17}

maggiewhite-stripe commented 1 year ago

Hi @MuradBajwa, this looks like the same issue as this issue: https://github.com/stripe/stripe-terminal-android/issues/327

Please take a look at the suggestions there, and let me know if that resolves your issue.

maggiewhite-stripe commented 1 year ago

Closing since this issue hasn't gotten a response in 3 weeks.