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Stripe Terminal Android SDK
https://stripe.dev/stripe-terminal-android/
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M2 reader not connecting on 3.3.X with firmware version 2.01.00.15 while latest firmware 2.01.00.20 connects #430

Closed ashare80 closed 8 months ago

ashare80 commented 9 months ago

Summary

Received new M2 devices and they hang on calls to connect via Bluetooth and USB. After onConnectionStatusChange event of "CONNECTING" there are no callbacks to ReaderCallback or ReaderListener. Only after disconnecting the reader by turning off or unplugging USB does the error callback get called with the exception.

The last logs we see before it hangs an no more logs or callbacks occur are:

StripeTerminal          E  class=BbposDeviceListenerWrapperImpl message="Failed to read terminal setting" DF8926=TAG_NOT_ALLOWED_TO_ACCESS
StripeTerminal          E  class=BbposDeviceListenerWrapperImpl message="Failed to read terminal setting" DF8438=TAG_NOT_FOUND
StripeTerminal          I  class=BbposControllerListener message=onReturnReadTerminalSettingResult

Downgrading to 3.2.1 resolves and the reader correctly connects and starts the required reader update

Android version

Android 11

Impacted devices (Android devices or readers)

M2

SDK version

3.3.0 and 3.3.1

jbring17 commented 9 months ago

We are experiencing something very similar. For an out of the box reader, we can connect and start the update on 3.2.1, but on an upgrade to 3.3.0 and 3.3.1, we get stuck on connecting.

ugochukwu-stripe commented 9 months ago

@ashare80 thanks for raising this, we've identified the issue and would be releasing a fix soon

ashare80 commented 9 months ago

@ashare80 thanks for raising this, we've identified the issue and would be releasing a fix soon

Thanks!!

ugochukwu-stripe commented 8 months ago

This issue should now be resolved by SDK 3.4.0