Reader connection error: Missing input parameters - `SignedTermPubKey`

[r2-pro]

Summary

When we call SDK to connect to a reader via

- (void)connectBluetoothReader:(SCPReader *)reader
                      delegate:(id<SCPBluetoothReaderDelegate>)delegate
              connectionConfig:(SCPBluetoothConnectionConfiguration *)connectionConfig
                    completion:(SCPReaderCompletionBlock)completion NS_SWIFT_NAME(connectBluetoothReader(_:delegate:connectionConfig:completion:));

we receive error:

Observed only on a specific reader with serial number CHB20-100015604.

Code to reproduce

Call the connect method.

iOS version

iPhone 14 Plus:17.5.1, 17.6.1

Installation method

SPM

SDK version

3.5.0

Other information

Reader object:

<SCPReader: 0x107b30120; deviceSoftwareVersion = (null); deviceType = bbpos_chipper2x; label = (null); serialNumber = CHB20-100015604; stripeId = (null); hardwareInfo = (null); batteryLevel = (null); location = <redacted>>

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In the similar scenario, on a different reader, we receive different error: reader serial: CHB222047012393 error:

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Bonus question: Is there a way in the console to check events that are happening on a reader, like connection, updates, payment collection, some kind of "All Activity" timeline that we can see on payment intents?

[r2-pro]

@bric-stripe, @mindy-stripe any hints/ideas on that one?

[dmatthews-stripe]

@r2-pro are you able to reproduce this issue with the latest version of the SDK?

[r2-pro]

No. In general it has been observed only for particular (few) users, I wondered if maybe you have more insights in that update process logs.

[dmatthews-stripe]

Hi @r2-pro can you please log a ticket with support as this may be a possible device issue?

[dmatthews-stripe]

Hi @r2-pro , we are going to close this ticket. You can file a ticket with our support team for assistance.