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stripe / stripe-terminal-react-native

React Native SDK for Stripe Terminal
https://stripe.com/docs/terminal/payments/setup-integration?terminal-sdk-platform=react-native
MIT License
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Issue connecting to reader #789

Closed thelight413 closed 1 week ago

thelight413 commented 2 months ago

Describe the bug On a first install of the app(example-app), the app doesn't connect to the reader. It just errors out eventually with "Timed out waiting for connection token. But it does work if I reopen the app. To Reproduce Steps to reproduce the behavior:

  1. run example-app
  2. accept the permissions
  3. wait for the sdk to initialize
  4. click on discover readers
  5. pick a reader
  6. Wait till the error pops up.

Expected behavior The reader should connect. It seems like the sdk/app doesn't attempt at getting a connection token at all so it can't connect to the reader.

Screenshots If applicable, add screenshots to help explain your problem.

Stripe Terminal React Native SDK version

Smartphone (please complete the following information):

Additional context Add any other context about the problem here.

danmofo commented 2 months ago

I'm experiencing the same issue. Reader failing to connect after initially installing the app, then working after re-opening. Downgrading to 0.0.1-beta.19 fixes the issue, and it seems they are aware of it.

tzecheng commented 1 month ago

Hi,

When we downgraded to 0.0.1-beta.19 , we saw a similar problem (I don't know whether it is related or not).

  1. Build app
  2. Fresh install of app (if app exists, delete it first)
  3. Go to Tap to Pay button
  4. Android - it shows a spinner at the Tap to Pay button; need to terminate app to use
  5. iOS - similar, but it returns to the Tap to Pay button after a few minutes, after which it can be used

We are reluctant to release this version as new users will think the app is not working.

Any ideas?

nazli-stripe commented 1 month ago

beta.21 was just released and should address this issue. Can you give it a try and let us know?

maestrodrew commented 1 month ago

I updated to 0.0.1-beta.21 and tested on iOS 18 and Android 11 and everything works as expected.

nazli-stripe commented 1 month ago

@tzecheng are you still running into issues on the latest release?

tzecheng commented 1 month ago

@tzecheng are you still running into issues on the latest release?

Hi @nazli-stripe , will be testing in the next few days.

tzecheng commented 1 week ago

@tzecheng are you still running into issues on the latest release?

Hi @nazli-stripe , will be testing in the next few days.

Hi @nazli-stripe , Have upgraded to 0.0.1-beta.22. Tested on iOS 17.6.1 and Android 12. The problem reported earlier on Android spinner and iOS delay is no longer there.