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studieredcorn / STEMiO

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www.stemio.org does not work, but stemio.org does #1

Closed studieredcorn closed 7 years ago

studieredcorn commented 7 years ago

The problem occured on Chrome on 8/22/17 after a first time login. After clicking "Get Existing Systems", the readout at the bottom of the systems dialogue box said "HTTP erro" (Alex RedCorn - 8/22/17)

studieredcorn commented 7 years ago

I had this same problem occur when I followed the hyperlink "https://www.stemio.org" to the website from a powerpoint. The site would open and I could get passed the authentication, but the database field would be blank. I copy and pasted the database in from a good program and selected "Get Existing Systems" and the same HTTP error came up. Refreshing did not help anything in the tab I had opened via hyperlink from Powerpoint. However, when I just navigated to "Stemio.org" in the browser as normal, everything worked fine. Upon retesting in just the browser (not hyperlinking) it appears that adding "www." to the URL created the error.

In short "www.stemio.org" produces the error, while "stemio.org" does not.

I tried to fix this on my own but could not. Found this info from A2 which may help; https://www.a2hosting.com/kb/developer-corner/apache-web-server/adding-or-removing-the-www-prefix-in-domain-urls

I was using my computer at my office.

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mlepilov commented 7 years ago

Ah we got to the bottom of it! This will require making a permanent redirect from the www subdomain; I think we do this either in cPanel or in the Apache configuration, but I am not sure which.

I would say this is easy.

mlepilov commented 7 years ago

Fixed; we now have a permanent redirect from the www. subdomain to just stemio.org.