search

sudar / email-log

Email Log is a WordPress Plugin that allows you to log all emails that are sent through WordPress.
23 stars 8 forks source link

URGENT: Site Admin Can't Send Messages #344

Open nonuniverse opened 2 years ago

nonuniverse commented 2 years ago

Hello,

I found an incompatibility between the Email Log plugin and ACF Frontend Pro. I am using BuddyBoss (a BuddyPress fork). PLEASE REPLY to let me know that you have received this ticket. I have a license for the Export Emails addon. So I'm hoping this will allow support for the Email Log plugin.

When a Site Admin tries to send a message, they receive this message: "Please add some content to your message." ---- BUT ONLY UNDER THESE CIRCUMSTANCES ------ • ACF Frontend Pro is active. (plugin info: https://www.frontendform.com/ ) • EMAIL LOGING plugin is activated ONCE while ACF Frontend Pro is active.

Once the Email Log plugin is deactivated, the error continues to display, if ACF Frontend Pro is active and the ADMIN sends a message anyone.

If I deactivate ACF Frontend Pro and activate Email Log, then messages start sending again properly.

This sounds confusing and it took me hours to figure out how to reproduce this consistently. Here is a link to a video that shows you how I was able to recreate the issue. https://cdn.muse.ai/w/d4158e1f7c4f7873dd388e340b3a54241eea2ed6fcc8fa6036db3821b5289605/videos/video.mp4

I also found that if I add an image to a message, a message is created and sent. But only a BROKEN IMAGE LINK is sent and NOT the text.

I've updated plugins since the video was created and have retested. The situation remains.

I would appreciate any assistance you can provide. I also sent a ticket to the ACF Frontend Pro support team.

If you need credentials to my site to explore this issue more, please let me know and I will send you the credentials.

Best Regards, NoN Universe Administrator

nonuniverse commented 2 years ago

Please note that I reported this issue on June 16th and today is July 21st. There has been NO REPLY by the developer. If I don't hear back in the next day or two, then I'm assuming that no one cares about my issue and that I should get a different plugin. I need support. PLEASE!