sul-dlss / sul-embed

An oEmbed Service for Stanford University Libraries
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Media viewer left companion window sometimes opens without showing any text or images #2175

Open andrewjbtw opened 3 months ago

andrewjbtw commented 3 months ago

Expected behavior

The media viewer should open to show a list of the media contents.

https://github.com/sul-dlss/sul-embed/assets/8975583/7965546e-4cd9-486d-bc94-c3c1ea61130c

Actual behavior

Sometimes it will open to show a blank panel instead of the contents list.

https://github.com/sul-dlss/sul-embed/assets/8975583/96617955-392d-4edc-8647-38e2ca4bb03b

Steps to reproduce the behavior

I haven't been able to reproduce this with a reliable set of steps. Instead, it happens every now and then when I open videos. I've also heard it reported by users. To get the screen recording above, I went through the canonical list of media items and opened each one until I saw the behavior.

I'm pretty sure I saw this issue before we started auto-expanding the contents list, but it would only happen if you expanded the sidebar almost immediately after loading the viewer.

Browser / Environment

Firefox and Chrome on a Mac.