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superdevo / google-enterprise-connector-sharepoint

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Search Results are unavailable for some time #180

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1.We have set up the GSA for SharePoint site.
2. We have installed the Google Search Appliance Resource Kit on one web front 
end server
3. Some time GSA does not provide search results for any input string. However 
When we restart the GSASharePointWebService which was installed as the part of 
Google Search Appliance Resource Kit on the web front server. The search 
results again come. 

What is the expected output? What do you see instead?
The GSA should return search every time. This issue is preventing us to GO live 
as we are not sure when Search results stops working. We can not restart 
GSASharePoint web service every time.

What version of the product are you using? On what operating system?
6.8.0.G.30 on Windows Server 2003 64 BIt

Please provide any additional information below.

Original issue reported on code.google.com by praywin2...@gmail.com on 28 Jul 2011 at 7:38

Attachments:

GoogleCodeExporter commented 9 years ago 
Please someone reply i need the solution on urgent basis...

Original comment by praywin2...@gmail.com on 29 Jul 2011 at 6:01

GoogleCodeExporter commented 9 years ago 
For urgent help with this problem, please contact Google Enterprise Support:

http://www.google.com/support/enterprise/go/gsa_support

Original comment by jla...@google.com on 29 Jul 2011 at 6:43

GoogleCodeExporter commented 9 years ago 
Did your issue get resolved through support. Can I close this now?

Original comment by deshpa...@google.com on 18 Nov 2011 at 7:06

GoogleCodeExporter commented 9 years ago 
Yes please close this issue.. This issue get resolved with your technical 
support team.. Issue was to increase the maximum no.of ports on the webfront 
end server where Google connector service has been deployed..this involves the 
changes in the registry settings..

Original comment by praywin2...@gmail.com on 24 Nov 2011 at 5:07

GoogleCodeExporter commented 9 years ago 
Thanks for the confirmation. Closing this issue.

Original comment by deshpa...@google.com on 24 Nov 2011 at 5:10

GoogleCodeExporter commented 9 years ago 
Yes please close this issue .. issue has been resolved.

Original comment by praywin2...@gmail.com on 24 Nov 2011 at 5:11