User locked out error on authentication

[jpekrul]

Describe the bug After using SOQLXplorer regularly for years, I no longer can because it can't authenticate to the Salesforce org. I get a message that "user name or password is incorrect, or user is locked out". But neither is true: I am able to logon to the org directly and I'm entering the correct user name and password.

To Reproduce I enter username, and in the password field password.authentication token value Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior login and begin using the tool

Screenshots

Desktop (please complete the following information):

• OS: [e.g. OSX 10.14]
• SoqlX Version [e.g. 3.1] Mac OS v11.6 Additional context I am a Salesforce employee, and using this with an org known as GUS that we use internally as part of the software development process. It's not a sandbox.

[superfell]

That's the error message as reported by the Login API. You should check what login history says, it'll have more details on why the login is rejected. You might need an org admin to see the relevant login history info. You could also try updating to SoqlX v4.2 which uses OAuth for login rather than the Soap API.

[jpekrul]

thank you so much! I upgraded to V4.2 and it did solve the problem!

Jeff Pekrul Principal Data Modeler | TMP Core Engineering - Salesforce mobile: 415-559-7722

https://smart.salesforce.com/sig/jpekrul//us_mb_kb/default/link.html

On Fri, Oct 29, 2021 at 2:36 PM Simon Fell @.***> wrote:

That's the error message as reported by the Login API. You should check what login history says, it'll have more details on why the login is rejected. You might need an org admin to see the relevant login history info. You could also try updating to SoqlX v4.2 which uses OAuth for login rather than the Soap API.

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