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supremainc / BioStar2_device_SDK

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Lastest release not working for windows 11 #27

Closed nk-alex closed 10 months ago

nk-alex commented 1 year ago

Steps to reprodce:

  1. Download lastest release
  2. Run BioStar2DeviceSDK_2.9.1.0_Setup_20230223.exe
  3. Navigate to the demo folder (C:\Program Files (x86)\BioStar 2 Device SDK\Example\cli\csharp\windows\BSDemo)
  4. Open it with visual studio 2019 or visual studio 2022
  5. Run it under any of the Active Solution Platforms (Any CPU, x86, x64, Mixed platforms)

The result always is the following: image

nk-alex commented 1 year ago

Can I expect to receive any kind of feedback from this? This is a major issue, no like other issues I opened and still are unanswered.

mphoradio commented 1 year ago

Good day

Thank you for your email. I wanted to let you know that I am currently attending Securex 2023, which is taking place from 2023/06/06 to 2023/06/08 . As a result, I may experience delays in responding to your message.

I appreciate your understanding and patience. I look forward to getting back to you promptly upon my return.

Thank you for your cooperation.

Regards Paul Barnes

suprema-AlexPark commented 1 year ago

Good day!

This is Alex Park, in charge of technical support at Suprema HQ.

Issue: BS_SDK_ERROR_CANNOT_LISTEN_SOCKET(-103)

Please check the causes below.

  1. Is the BioStar installed on the server? Please stop the BioStar service and use the Suprema G-SDK.

  2. If Biostar is not installed, another program may use the port. Please check the document below. [BioStar 2 SDK] BS2_Initialize returns BS_SDK_ERROR_CANNOT_LISTEN_SOCKET(-103) error

Please create a ticket if it's not for the above two cases. Visit the site below. support.supremainc.com

mphoradio commented 1 year ago

Thank you for contacting neaMetrics/Suprema Africa Distribution. We regret to inform you that Mpho Radiokana is no longer employed here. Please direct any future correspondence to Paul Barnes at: @.*** +27 81 438 8895

This is an automated reply. For your convenience, this email has been automatically forwarded to Paul Barnes.

mphoradio commented 10 months ago

Thank you for contacting neaMetrics/Suprema Africa Distribution. We regret to inform you that Mpho Radiokana is no longer employed here. Please direct any future correspondence to Paul Barnes at: @.*** +27 81 438 8895

This is an automated reply. For your convenience, this email has been automatically forwarded to Paul Barnes.