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surge-synthesizer / surge

Synthesizer plug-in (previously released as Vember Audio Surge)
https://surge-synthesizer.github.io/
GNU General Public License v3.0
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Ableton 12.1 is frrezing at the opening while is scanning last SURGE XT update. #7826

Open Fardeau666 opened 3 hours ago

Fardeau666 commented 3 hours ago

Bug Description: A clear and concise description of what the bug is.

Surge XT Version This information is found on the About screen, which you get to from the bottom right menu.

Reproduction Steps: Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '...'
  3. Scroll down to '...'
  4. See error

Expected Behavior: A clear and concise description of what you expected to happen.

Screenshots: If applicable, add screenshots/GIF/videos to help explain your problem.

Computer Information (please complete the following!):

Additional Information: Add any other context about the problem here.

mkruselj commented 3 hours ago

I cannot confirm this over here on Windows 10. You didn't leave any information about your machine, we have this bug reporting template for a reason. Filling out just the subject line is not enough information.

Fardeau666 commented 2 hours ago

Sorry. I'm a french guy, discovering that forum interface. I use a MAC (ventura 13.7)... I suppose that i have to downgrade the SURGE XT firmware, but which one ?

baconpaul commented 2 hours ago

Which version did you install?

If you install 1.3.4 from our website we believe it scans live12 macOS. Im not on Ventura but we build for oses way older than that

I can take a look this weekend - I think I have live 12.1 somewhere

also curious if you have any other daws and if they run? Or if the surge standalone works for you?

Fardeau666 commented 1 hour ago

Thank you for your answer ! Yes, i have installed the 1.3.4. The old one (i don't remember witch one) was workin perfectly. I've tried the 1.3.4 on Logic, and it's fine. I will try the stand alone version after work...

baconpaul commented 1 hour ago

My guess is that live 12.1 has lost its document folder permission and that the scanner is suppressing the pop up.

can you look in macOS settings and make sure live has access to documents folders? I would start there

I remember Ventura can be more picky about when to ask permissions but I don’t remember the details.

you can always try 1.3.2 or earlier which are here https://github.com/surge-synthesizer/releases-xt/tags (don’t install 1.3.3 - it had a nasty bug)