Penpot App : trouble with image, cannot generate thumbnail or placing image to board.

swiftwave-org / app-store

Metadata for Swiftwave App Store

https://swiftwave.org/

MIT License

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Penpot App : trouble with image, cannot generate thumbnail or placing image to board. #16

Open ardilabcode opened 3 weeks ago

ardilabcode commented 3 weeks ago

thumbnail preview does not appear on the board, drag and drop images on the board also often fails and no images appear.

Screen Shot 2024-09-09 at 12 01 40

Error message in browser (via Inspect Elements): Failed to load resource: the server responded with a status of 403 () /assets/by-id/5a550d09-6773-49a3-8d0f-383938f68883:1

Failed to load resource: the server responded with a status of 500 () /api/rpc/command/create-file-object-thumbnail?file-id=6b487154-0c49-80ca-8004-f011866ea5b5&object-id=6b487154-0c49-80ca-8004-f011866ea5b5/0055e8bd-727f-802e-8004-f063d4571e42/7980ee68-f86c-80c2-8004-f0644b6f7ba1/frame&tag=frame:1

tanmoysrt commented 2 weeks ago

Hi @ardilabcode , I will check it and let you know

tanmoysrt commented 2 weeks ago

@ardilabcode I am not able to replicate the issue. I have tried to drag-n-drop, it's working. Even after browser reload images are loading perfectly.

Try out these options -

Go to penpot_frontend app, go to Ingress Rules, from actions button, perform
- Recreate & Fix
- After 1 minute, from the actions button, Enable HTTPS Redirect
Logout and login in penpot
Try out different browser

If still not working, open dev tools in browser, from Network tab, click on the failed requests and send a screenshot of those.