gfellerph
commented
10 months ago Findings: Error happens when a request to https://n.account.post.ch/v1/session/subscribe times out. Provisional headers show not enough info to see what was sent to the backend. As soon as the request times out (~1.3 minutes), the widget is shown in the logged out state.
After being able to reproduce the issue on 18.10., I'm no longer able to do so on the 19.10. Several leads of investigation lead to a dead end.
- not reproducible on other devices in a similar situation
- toggling Browser extensions like Ghostery and adblock did not have any influence
- wiping browser cache did not have any influence
- choice of browser did not have any influence
- only confirmed reproduction on a Mac not enrolled with JAMF from within the Post net
- analysis of logs did not show inconsistencies or request durations of over a minute
I'm keeping this on the radar, but am not investigating any further for the moment. Please re-open if the error is reproducible again.
There are reports of missing profile (klp-login-widget) or login/logout components for the internet header. The problem is hard to replicate but can prevent users from logging in or accessing their profile.
Source: https://teams.microsoft.com/l/message/19:e7fa68fb13eb40b4bf4604edea5f4b3e@thread.tacv2/1695811663979?tenantId=3ae7c479-0cf1-47f4-8f84-929f364eff67&groupId=123c7c9e-052a-40e6-98d3-6cc6d46bad0a&parentMessageId=1695811663979&teamName=Design%20System&channelName=%F0%9F%9A%91%20Support&createdTime=1695811663979&allowXTenantAccess=false