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switchonproject / cids-custom-switchon

SWITCH-ON SIP Expert GUI
http://switchonproject.github.io/cids-custom-switchon/
GNU Lesser General Public License v3.0
2 stars 0 forks source link

Some clients cannot start SIP through jnlp #57

Closed esafa closed 10 years ago

esafa commented 10 years ago

Several people have reported problems starting the SIP but I suspect the problems have nothing to do with SIP itself. Most of the problems seem to be related to

(1) unsupported java-versions (1.6 or older). (2) wrong java dlls being loaded (1.7 is loading 1.6 libraries) ending up in a java crash. (3) browsers not recognising what to do with jnlp-files (showing the file as xml-document instead). (4) Deltares web server may not not aware of the proper MIME type for JNLP files.

Not sure how we can make it easier to start the SIP. We might be able to certify the client enviroment using javascript and an applet that detects java-version.

This is the verbose output of trying to start the SIP on an SMHI laptop. It failed to start twice but it worked the third time. Hard to reproduce this kind of problems.

t

esafa commented 10 years ago

None of problems are reproducible here at SMHI. Closing issue.

p-a-s-c-a-l commented 10 years ago

Probably also a problems related to system resources: SIP Navigator needs at least 512 MB free RAM to start and consumes up to 1GB when running. We should put the information about minimum system requirements on the portal.

esafa commented 9 years ago

Niclas still experiences problems with starting. We managed to capture the bug on film.

Essentially he click on the SIP from the portal. Gets the jnlp-file. Starts it and Java 7 loads for a while. Then the application starts without any visible window. It consumes cpu but nothing is visible.

Here is describing problems to start up the SIP: https://www.youtube.com/watch?v=v6_kpfuCjRA&feature=youtu.be&hd=1

Cheers,

//eF

On Mon, Sep 1, 2014 at 4:14 PM, Pascal Dihé notifications@github.com wrote:

Closed #57 https://github.com/switchonproject/cids-custom-switchon/issues/57.

— Reply to this email directly or view it on GitHub https://github.com/switchonproject/cids-custom-switchon/issues/57#event-159664649 .

Esa Falkenroth mobile: 070-666-14-14 (intl +46706661414) work: 011-4958298 (intl +46114958298) skype: Esa.Falkenroth email: nospam@falkenroth.se (for business mail) email: esa@falkenroth.se (for private mail)

p-a-s-c-a-l commented 9 years ago

Please try the following: Go to the windows control panel and open the Java Control Panel application.

control-panel

On the Extended Tab there is a setting for enabling the Java Console. After enabling the console, you should clear the Java Cache (can be found on the Common Tab: Clear temporary internet files) and restart the SIP from the Portal. If the application does not start, copy and send me the log from the console:

console

However, if the console does not pop up at all (or the java icon does not show up in the system tray), the problem is not related to the SIP but to the Java installation / configuration. Please uninstall Java, delete the folder C:\Users\$yourUserName\AppData\LocalLow\Sun\Java\Deployment, do a fresh reinstall of Java 7 and check the proxy and firewall settings. If that still does not help check the Windows Event Log for any anomalies.

HTH

esafa commented 9 years ago

ok. Will do.

Cheers, //Esa

On Fri, Oct 17, 2014 at 2:11 PM, Pascal Dihé notifications@github.com wrote:

Please try the following: Go to the windows control panel and open the Java Control Panel application.

[image: control-panel] https://cloud.githubusercontent.com/assets/1788226/4678428/8c1c9306-55f5-11e4-8f8a-58e355479fa4.png

On the Extended Tab there is a setting for enabling the Java Console. After enabling the console, you should clear the Java Cache (can be found on the Common Tab: Clear temporary internet files) and restart the SIP from the Portal. If the application does not start, copy and send me the log from the console:

[image: console] https://cloud.githubusercontent.com/assets/1788226/4678394/f6409f94-55f4-11e4-84db-12e891c0cb44.png

However, if the console does not pop up at all (or the java icon does not show up in the system tray), the problem is not related to the SIP but to the Java installation / configuration. Please uninstall Java, delete the folder C:\Users\$yourUserName\AppData\LocalLow\Sun\Java\Deployment, do a fresh reinstall of Java 7 and check the proxy and firewall settings. If that still does not help check the Windows Event Log for any anomalies.

HTH

— Reply to this email directly or view it on GitHub https://github.com/switchonproject/cids-custom-switchon/issues/57#issuecomment-59503735 .

Esa Falkenroth mobile: 070-666-14-14 (intl +46706661414) work: 011-4958298 (intl +46114958298) skype: Esa.Falkenroth email: nospam@falkenroth.se (for business mail) email: esa@falkenroth.se (for private mail)