Unknown error after submitting the ban appeal.

[OldJamieIsGeek]

Hey so I have followed all setup steps listed however when I click the submit button on the ban appeal i get this error message:

{"errorType":"Error","errorMessage":"Failed to submit message","trace":["Error: Failed to submit message"," at Runtime.handler (/var/task/func/submit-appeal.js:8530:13)"," at processTicksAndRejections (internal/process/task_queues.js:95:5)"]}

Any ideas, everything else works fine however the appeal never gets sent due to that error

[jcsumlin]

I would check your bot token and permissions first make sure those are correct then trigger a redeploy to ensure they are set in your environment. Netlify will not redeploy you site when you change those environment variables

[OldJamieIsGeek]

The bot has the Administrator permission so I don't think its the bots permissions, I have just replaced the discord token and redeployed it. Should the bot come online at this point or no? currently with the application deployed the bot is not online!

[jcsumlin]

The bot will never be "online" but that's expected behavior

[OldJamieIsGeek]

I have redeployed the bot after updating the token and tried again but I am still getting that same issue

[jcsumlin]

I may be missing something but that trace points to a file (submit-appeal.js) that doesn't exist

[OldJamieIsGeek]

Yep, I was wondering where that file was, I haven't modified the source code in any way, I just clicked the button that was on the README.md and put in the variables it asked for.

[sylveon]

It's submission-created.js, it gets renamed at build time: https://github.com/sylveon/discord-ban-appeals/blob/e041d25dafae99e4c5f71bca615f5c6c9b65f893/build.js#L38

This is because Netlify Forms wants that exact name and I don't believe I can use that name when Netlify Forms is disabled.

[sylveon]

Make sure the channel and server ID is correct, and that the bot joined the server

[jcsumlin]

I would suggest deleting the Netlify site and re-deploying it after TRIPPLE checking your env variables. I just did a deployment of my own and got it working first try. the only thing I added was the SKIP_BAN_CHECK environment variable so I could test it without banning myself.

It's submission-created.js, it gets renamed at build time:

https://github.com/sylveon/discord-ban-appeals/blob/e041d25dafae99e4c5f71bca615f5c6c9b65f893/build.js#L38

This is because Netlify Forms wants that exact name and I don't believe I can use that name when Netlify Forms is disabled.

ah, neat @sylveon! good to know

[OldJamieIsGeek]

Yep, recreating the Netlify site and redeploying it worked, thanks very much for your help!