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syncfusion / ej2-angular-ui-components

Syncfusion Angular UI components library offer more than 50+ cross-browser, responsive, and lightweight angular UI controls for building modern web applications.
https://www.syncfusion.com/angular-ui-components
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Word Editor: Second page cannot edit or Change #213

Closed arunjoshtech closed 2 years ago

arunjoshtech commented 2 years ago

Dear Team, when I work on the document I found repeatedly that second page of word processor goes not usable like cursor cannot move, cant do copy paste and any kind of editing in second page but it will work on first page as usual. I have added error code found in browser console herewith for your reference

main.1d1df2ae3dab56b8d621.js:1 ERROR TypeError: Cannot read properties of undefined (reading 'isEmpty') at Wf.isCursorInFooterRegion (8.99e883608aafdf693d55.js:1) at HTMLDivElement.Rp.onMouseDownInternal (8.99e883608aafdf693d55.js:1) at l.invokeTask (polyfills.696cbe404fe3be1f9a9c.js:1) at Object.onInvokeTask (main.1d1df2ae3dab56b8d621.js:1) at l.invokeTask (polyfills.696cbe404fe3be1f9a9c.js:1) at a.runTask (polyfills.696cbe404fe3be1f9a9c.js:1) at u.invokeTask [as invoke] (polyfills.696cbe404fe3be1f9a9c.js:1) at m (polyfills.696cbe404fe3be1f9a9c.js:1) at HTMLDivElement.y (polyfills.696cbe404fe3be1f9a9c.js:1)

arunjoshtech commented 2 years ago

Dear Team, Error code screen shot is attached here. please check.

synfusion word second page

Suriya-Murugan commented 2 years ago

Hi Arunjoshtech,

We suspect that the reported problems are might be due to the contents in the input word document used at your end. We need to investigate the contents in your input Word document to reproduce the exact problem at our end. So, could you please provide us with the input Word document used at your end? Thereby, we will analyze further and provide you with the appropriate solution at the earliest.

Note: If you have any confidential data in your Word document, please replace it with some dummy data and provide us the same. We just need your document to recreate the problem you face.

If your document contains confidential data, You can also contact us through our support forum, Support Desk, or feedback portal.

Regards, Suriya M.

syncsiva commented 2 years ago

This issue has not had any activity for 2 weeks. Closing for housekeeping purposes. Please feel free to reopen it if you have more information that can help us investigate the issue further.

arunjoshtech commented 2 years ago

This issue has not had any activity for 2 weeks. Closing for housekeeping purposes. Please feel free to reopen it if you have more information that can help us investigate the issue further.

Dear Suriya, I didn't login to GitHub due to personal reason and your team not responded for this issues from the day I created the issues. Well This issues we faced multiple times with different pc and files. Once we clear and copy paste it, it was working. so the issue is not related to particular document of file. we felt it is some thing related to Word editor control.