Update 20041367 platform fails to start

[marxistvegan]

Update seemed to have run but now not able to start platform.

`root@syncloud:~# snap list Name Version Rev Tracking Developer Notes nextcloud 200228131 200228131 stable syncloud - pihole 191023246 191023246 stable syncloud - platform 200225190 200225190 stable syncloud base users 20011159 20011159 stable syncloud - root@syncloud:~# snap restart platform error: cannot perform the following tasks:

• restart of [platform.backend platform.nginx-api platform.nginx-internal platform.nginx-public platform.openldap platform.uwsgi-api platform.uwsgi-internal platform.uwsgi-public] (# systemctl restart snap.platform.backend.service snap.platform.nginx-api.service snap.platform.nginx-internal.service snap.platform.nginx-public.service snap.platform.openldap.service snap.platform.uwsgi-api.service snap.platform.uwsgi-internal.service snap.platform.uwsgi-public.service Job for snap.platform.nginx-api.service failed. See 'systemctl status snap.platform.nginx-api.service' and 'journalctl -xn' for details. Job for snap.platform.nginx-public.service failed. See 'systemctl status snap.platform.nginx-public.service' and 'journalctl -xn' for details. Job for snap.platform.nginx-internal.service failed. See 'systemctl status snap.platform.nginx-internal.service' and 'journalctl -xn' for details. Job for snap.platform.uwsgi-public.service failed. See 'systemctl status snap.platform.uwsgi-public.service' and 'journalctl -xn' for details. Job for snap.platform.uwsgi-internal.service failed. See 'systemctl status snap.platform.uwsgi-internal.service' and 'journalctl -xn' for details. Job for snap.platform.uwsgi-api.service failed. See 'systemctl status snap.platform.uwsgi-api.service' and 'journalctl -xn' for details. )
• restart of [platform.backend platform.nginx-api platform.nginx-internal platform.nginx-public platform.openldap platform.uwsgi-api platform.uwsgi-internal platform.uwsgi-public] (exit status 1) root@syncloud:~# ` and on snap refresh run I see this

`root@syncloud:~# snap refresh platform error: cannot perform the following tasks:

• Run pre-refresh hook of "platform" snap if present (run hook "pre-refresh":

  Traceback (most recent call last): File "/snap/platform/200225190/meta/hooks/pre-refresh", line 5, in PlatformInstaller().pre_refresh() File "/snap/platform/current/python/lib/python2.7/site-packages/syncloud_platform-200225190-py2.7.egg/syncloud_platform/installer.py", line 77, in pre_refresh File "/snap/platform/current/python/lib/python2.7/site-packages/syncloud_platform-200225190-py2.7.egg/syncloud_platform/injector.py", line 43, in get_injector File "/snap/platform/current/python/lib/python2.7/site-packages/syncloud_platform-200225190-py2.7.egg/syncloud_platform/injector.py", line 87, in init File "/snap/platform/current/python/lib/python2.7/site-packages/syncloud_platform-200225190-py2.7.egg/syncloud_platform/rest/facade/internal.py", line 8, in init File "/snap/platform/current/python/lib/python2.7/site-packages/syncloud_platform-200225190-py2.7.egg/syncloud_platform/config/config.py", line 48, in www_root_internal File "/snap/platform/current/python/lib/python2.7/site-packages/syncloud_platform-200225190-py2.7.egg/syncloud_platform/config/config.py", line 150, in __get File "/snap/platform/current/python/lib/python2.7/ConfigParser.py", line 618, in get raise NoOptionError(option, section) ConfigParser.NoOptionError: No option 'www_root_internal' in section: 'platform' -----) root@syncloud:~# `

[cyberb]

Did you upgrade from UI?

You still have old version somehow:

platform 200225190 200225190 stable syncloud base

At this point you have new config and old code, which probably we should fix. As a workaround try reinstalling.

snap remove platform
snap install platform

Then you will have to activate your device again.

[marxistvegan]

Yeah the previous steps were upgrading from the UI. The process went unresponsive for a lengthy period of time, I tried loading the domain and it failed, so I ssh'd in and rebooted, upon reboots nginx still was not running, so I went into snap to see if I could find an issue and I saw the upgrade did not happen but I also had no running platform.

That all being said, you suggestion worked! We are back up and running.