search

syscl / XPS9350-macOS

macOS patches for Dell XPS 13 9350 (Skylake)
916 stars 74 forks source link

Cannot stop my XPS from crashing when on battery power. #181

Open berchca opened 6 years ago

berchca commented 6 years ago

Hello,

I've been having an ongoing problem with my XPS crashing anywhere from one to three times daily since I first set in up back in October. I've tried removing various sections of the config.plist, as well as disabling kexts, but I can't seem to make it go away. I do not think the machine itself is broken, because it will run for days without crashing as long as I keep it plugged in (it will eventually crash if, at any point it was unplugged). Also, I have run it in Windows for long periods without trouble.

I am wondering if there is some variation to my machine that requires special treatment. I do believe it was made later in the production run. The specs: Model: P54G002 CPU: i7-6560u Iris 540 QHD SSD: PM951 NVMe SAMSUNG 1024GB RAM: 2x 8gig, SK Hynix DDR3-1867 MHz

The one major hardware variance I have is I'm using the DW1560 wifi/bluetooth, but I have seen other people successfully use it, and the machine still crashes if I go back to the default, non-working wifi card ( did modify the config.plist to accommodate this card).

I'm running OSX 10.12.6, and I upgraded the bios a couple of months ago. The syscl hackintosh build I'm using is the one from late last year. I did try the update, but my wifi card stopped working and the machine still crashed, so I figured one thing at a time.

Any, any help at all would be appreciated. I've been struggling with this for some time and, while I've been learning a lot, I'm definitely in over my head.

thank you, Brett

ggctseng commented 6 years ago

What bios are you on? 1.6.1? If so, you probably kind of stuck. I'm on that one right now and apparently there's no way to downgrade.

WHen you say randomly crash, do you mean just without anything going on? I was having issues with it crashing when it was plugged in, and I realized it was overheating. I ended up redoing the heat-sink and adding some thermal pads--the computer runs like 10-15-degrees lower in general, and I don't see as many crashes. For reference, it would consistently run about 70-80 and sometimes close to 90 before.

berchca commented 6 years ago

Thank you for the reply, ggctseng,

I am running Bio 1.6.1, though I wouldn't think that would be the problem--it was crashing before I upgraded, though I'm not sure what BIOS I had before.

As for how it crashes, it pretty much just random switches off. No sound or warning, just a blank screen and then about forty-five seconds later, I get the Dell logo. There's a long, slow boot (disk checking, I presume) and then about 3-4 minutes later, I try to pick up where it left off (I can be really specific because this just happened midway through the last sentence).

Overheating seems unlikely, though perhaps I'm reading the signs wrong. I am able to run the machine for days as long as it remains plugged in, occasionally doing intensive tasks that cause the fan to kick on. The fan is rarely, if ever, on when I'm on battery power. But, if my saying that doesn't eliminate that as the culprit, I can probably install some sort of heat-monitoring software, yes?

louwe commented 6 years ago

I use DW1560 with great stability. I do disable the bluetooth though since I find the sleep/hang issues associated with the bluetooth enabled is just not worth the headache since I barely even use it anyway.

Here are my specs: Dell XPS 13 9350 QHD+ Intel Core i7 6560U Intel Iris Graphics 540 512 GB Toshiba NVMe 16 GB RAM DDR3 1867 MHz DW 1560 M.2 WiFi/BT

pomarec commented 6 years ago

I had few random crash as well. Now it crashes each time i unplug the charging cable. I'm on XPS9350, I don't know how to check bios version.

pomarec commented 6 years ago

Same bug : https://github.com/syscl/XPS9350-macOS/issues/199