NVIDIA GPU not showing up on galp5-3050

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System76 Open Firmware

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NVIDIA GPU not showing up on galp5-3050 #287

Open jacobgkau opened 2 years ago

jacobgkau commented 2 years ago

Model: galp5-3050
BIOS version: 2021-07-20_93c2809
EC version: 2021-07-20_93c2809
OS: Windows 10

Support team (and a customer) are reporting that the galp5 3050 is not able to install the NVIDIA driver in Windows 10 because the NVIDIA GPU is not detected in Windows.

Steps to reproduce

Install Windows 10
Attempt to install the NVIDIA driver

Expected behavior

NVIDIA driver should install.

Actual behavior

NVIDIA driver does not install because NVIDIA GPU is not detected.

Additional info

@ahoneybun confirmed on the lab unit.

ahoneybun commented 2 years ago

I did the following after installing Windows 10

Installed Intel Chipset, SerialIO and Thunderbolt drivers then rebooted.
Tried the latest 511.23 for Game Ready and the 511.09 for Studio Driver.

ahoneybun commented 2 years ago

Same behavior on firmware version 2022-01-18_239e2cb.

lethedata commented 2 years ago

The nvidia driver does not including the gpu's full device id is why the install isn't working/detecting. I think it was the DEV code that was missing but it could have been the VEN code. Been a few weeks since I messed with it.

When I messed with it, I did somehow manage to manually install the driver tho had issues reproducing it.

download nvidia driver
extract the nvidia driver
open device manager
select GPU
update driver
browser computer for driver
??? - Not sure what worked after this step because windows refused to show the list of gpu drivers available.

Note: I did this in a VM with pci passthrough on a oryp8.

curiousercreative commented 2 years ago

Is this done?

ahoneybun commented 1 year ago

Issue is still there on firmware version 2022-11-21_b337ac6.

ahoneybun commented 1 year ago

Not fixed in this PR either:

https://github.com/system76/firmware/pull/538

pidydx commented 3 weeks ago

@ahoneybun @crawfxrd I am having this issue on firmware version 2023-12-12_6f1e653

After installing Windows, the System76 drivers, and the Intel DSA I still have 4 devices listed under "Other devices"

3D Video Controller (Device ID shows its the 3050)
Base System Device
PCI Data Acquisition and Signal Processing Controller
Unknown device

Attempting to install the NVIDIA Graphics Driver 561.09 reports that it could not find compatible hardware.