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`serw13` suspend not working in Windows 11 #540

Open thomas-zimmerman opened 3 months ago

thomas-zimmerman commented 3 months ago

Suspending the system, screen goes black but not able to wake the system.

Steps to reproduce

Suspend the system. We do see the power LED transition to a slow blink. Any key press to wake the system, switches to a sold green with disk acitvity blinking but the screen does not wake up.

Expected behavior

Suspend and resume works.

vittvolt commented 3 months ago

Same on Ubuntu 22.04 Linux kernel 6.8.0 for my Thelio. Device enters suspension but will never come out of it.

crawfxrd commented 3 weeks ago

Do any other RPL system have this issue?

thomas-zimmerman commented 3 weeks ago

Checking customer issues in Zendesk, I'm not seeing this reported by customers on the oryp12 or bonw15

leviport commented 3 weeks ago

I think oryp12 might also be affected. It sticks on a black screen when resuming for a good ~20 seconds, then BSoD's and reboots.

crawfxrd commented 3 weeks ago

2024-06-13_b652dda is staged for serw13 to test if updating to coreboot 24.02 addressed the issue.

leviport commented 3 weeks ago

I tested 2024-06-13_b652dda on serw13, but it seems the problem persists.

I should have been a little more specific when comparing with oryp12, however. The serw13 never shows a BSoD, but it does reboot after about 20 seconds or so of sitting on a blank black screen.

crawfxrd commented 3 weeks ago

Does the BSOD on oryp12 provide any details about the cause, like ACPI_BIOS_ERROR?

leviport commented 3 weeks ago

It only sticks around for a second or two, but I grabbed a picture: IMG_20240617_160803_103