No data on concurrent users and Vizql Bootstrap activity

[huyingchun]

Hi,

Tabmon is running fine and it can capture server performance data. I noticed a few sections of the dashboards are blank. I thought that navigating within a workbook was considered a ‘bootstrap activity’ and we saw a lot of that in the Tableau logs. Do you know if we are missing anything here? I checked the TabMon workbook and it looks like the data columns the worksheet references are all null. Not sure if something is missing in the setup.

[jmangue]

Hi @huyingchun,

When you set up TabMon, did you set it to use the Counters.config file and Sample Workbook versions that match your version of Tableau Server? These are found in the "Resources" folder within the TabMon install directory.

If so, can you tell me what version of Tableau Server you're on so that I can verify the "Bootstrap Session" counter exists in your version? Basically I think the problem you're hitting is that not all of the JMX counters exist on all Tableau Server versions, and I believe the Bootstrap Session JMX counter is one of the ones that has fluctuated a bit... so that counter simply may not exist on your server. Typically we adjust for this within the Counters.config file.

[huyingchun]

Thanks Justin for quick response.

We are running Tableau server 10.3. The sample Workbook is for 9.3~10.0. The counters.config file is attached.

Thank you again! Lily

From: Justin Mangue [mailto:notifications@github.com] Sent: Tuesday, October 24, 2017 12:58 PM To: tableau/TabMon Cc: Lily Hu; Mention Subject: Re: [tableau/TabMon] No data on concurrent users and Vizql Bootstrap activity (#147)

Hi @huyingchunhttps://github.com/huyingchun,

When you set up TabMon, did you set it to use the Counters.config file and Sample Workbook versions that match your version of Tableau Server? These are found in the "Resources" folder within the TabMon install directory.

If so, can you tell me what version of Tableau Server you're on so that I can verify the "Bootstrap Session" counter exists in your version? Basically I think the problem you're hitting is that not all of the JMX counters exist on all Tableau Server versions, and I believe the Bootstrap Session JMX counter is one of the ones that has fluctuated a bit... so that counter simply may not exist on your server. Typically we adjust for this within the Counters.config file.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHubhttps://github.com/tableau/TabMon/issues/147#issuecomment-339059498, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AfSDfsRdWs-MwQlL7U1QTxoCTsDd8KILks5svhcOgaJpZM4QDz9P.

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[danjrahm]

Hey @huyingchun,

It looks like the attachment didn't make it to us. Can you attach it directly to this github thread?

Thanks, Dan

[huyingchun]

Counters_config.txt File is renamed to .txt and attached here.

[danjrahm]

Hey @huyingchun,

It looks like the issue is that the config file being used to pull counters is for Tableau Server versions 9.3 and 10.

In order for everything to work properly, you will need to replace the current config file with the 10.3 config. This can be found here:

\Resources\Configurations\10.2+ To apply the changes, please stop tabmon, replace the old config file with the new file, and start tabmon. Let me know if you have any other questions. Thanks, Dan

[huyingchun]

Thanks Dan. I have updated the counters.config file. Still the report shows empty. Is it because that the server doesn't have bootstrap activity at all? Another question is for concurrent users. There is -2 reached at active sessions. What's that mean?

[huyingchun]

Hi Danjrahm,

Thanks for your help! I check today morning, I can see the data on Bootstrap report. It is great! I think TabMon needs some time to collect the data. On the concurrent user report, what's negative number present for?

Thanks, Lily

[danjrahm]

Hi Lily,

I'm glad you are seeing bootstrap activity now. I'm going to move the concurrent users question to another issue for better tracking.

-Dan

[danjrahm]

Migrated second question to issue #149.