Query Visualization not working through Remote Desktop

tableau / tableau-log-viewer

Tableau Log Viewer is a cross-platform tool for quickly glancing over Tableau log files

MIT License

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Query Visualization not working through Remote Desktop #103

Open timothyvermeiren opened 5 years ago

timothyvermeiren commented 5 years ago

When attempting to visualize a query while using TLV through Remote Desktop, the window that should contain the graph will pop up, but its contents will be plain black. Image attached below to illustrate. This is while RDPing to Windows Server 2008R2 from a Windows 10 machine. The same behavior is observed in Windows's default RDP client as well as Remove Desktop Connection Manager 2.7.

Let me know if any other information can help you on this!

terencesoh commented 5 years ago

Thanks for reporting this issue. We think it's a Qt bug on Windows 7 and Windows 2008 Server. The possible workarounds are: 1) Start the TLV app before connecting via RDP. 2) Use VNC or TeamViewer. 3) Disable hardware graphic acceleration on the RDP host.

See this Qt bug report for more info. Let us know if this helps.