Open alanshaw opened 8 years ago
A TABLEFLIP managed hosting site is unresponsive. What can you do?
Email the client to tell them a problem has been identified
Dear CLIENT, We've identified an issue with your website. We're investigating the problem now and will keep you up to date with progress. Step 2 - Diagnose
Dear CLIENT,
We've identified an issue with your website. We're investigating the problem now and will keep you up to date with progress.
ping domain.com
curl domain.com
ssh ansible@domain.com
service SERVICE_NAME status
sudo tail -1000 /var/log/upstart/SERVICE_NAME.log
sudo tail -f /var/log/upstart/SERVICE_NAME.log
sudo service SERVICE_NAME start
A TABLEFLIP managed hosting site is unresponsive. What can you do?
Step 0 - Prerequisites
Step 1 - Inform
Email the client to tell them a problem has been identified
ping domain.com
curl domain.com
ssh ansible@domain.com
service SERVICE_NAME status
sudo tail -1000 /var/log/upstart/SERVICE_NAME.log
sudo tail -f /var/log/upstart/SERVICE_NAME.log
Step 3 - Resolve
sudo service SERVICE_NAME start