Problem with login in tailscale MacOS app

[ghost]

What is the issue?

When I try to login in Tailscale app on Macos, or add an account, I click the button but nothing happens, I have tried to contact support a week ago but they never replied.

Steps to reproduce

Install Tailscale app on MacOS Monterey 12.7.5 and try to login or add an account.

Are there any recent changes that introduced the issue?

No.

OS

macOS

OS version

MacOS Monterey 12.7.5

Tailscale version

1.68.1

Other software

I'm not running any other VPN or antivirus software. I was running cyberghost, but when Tailscale didn't login, I searched the issue on GitHub and find that other VPNs can make this problem happen, I uninstalled Cyberghost but it didn't work.

Bug report

BUG-de208c044326c6a7631a0d28dc034fdaa608450b4f5f2b8dc41e6748282352ee-20240709113611Z-978386c12a4204ab

[agottardo]

There is something on your Mac preventing Tailscale from launching. Do you have any MDM profiles installed? Do you have Screen Time enabled? What's the output of system_profiler SPManagedClientDataType?

Note you're also using a really outdated macOS version.

[ghost]

The output of the code is this: Managed Client:

com.apple.applicationaccess:

    allowExplicitContent:

      Value: 0
      State: always
      Source: com.apple.applicationaccess (User)

    PayloadUUID:

      Value: 9C543535-F7EF-4442-ABC4-B96DF4DAA5C8
      State: always
      Source: com.apple.applicationaccess (User), com.apple.applicationaccess (User), com.apple.applicationaccess (User), com.apple.applicationaccess (User), com.apple.applicationaccess (User), com.apple.applicationaccess (User)

    ratingMovies:

      Value: 100
      State: always
      Source: com.apple.applicationaccess (User)

    forceAssistantProfanityFilter:

      Value: 1
      State: always
      Source: com.apple.applicationaccess (User)

    allowBookstoreErotica:

      Value: 0
      State: always
      Source: com.apple.applicationaccess (User)

    allowedGameCenterOtherPlayerTypes:

      Value: 1
      State: always
      Source: com.apple.applicationaccess (User)

    forceAutomaticDateAndTime:

      Value: 1
      State: always
      Source: com.apple.applicationaccess (User)

    ratingTVShows:

      Value: 100
      State: always
      Source: com.apple.applicationaccess (User)

    allowAppRemoval:

      Value: 0
      State: always
      Source: com.apple.applicationaccess (User)

    allowInAppPurchases:

      Value: 0
      State: always
      Source: com.apple.applicationaccess (User)

com.apple.familycontrols.contentfilter:

    restrictWeb:

      Value: 1
      State: always
      Source: com.apple.familycontrols.contentfilter (User)

    useContentFilter:

      Value: 1
      State: always
      Source: com.apple.familycontrols.contentfilter (User)

    filterWhitelist:

      Value: ( "http://www.google.com", "http://www.youtube.com", "http://www.virtualbox.org", "http://www.xbox.com", "http://consent.yahoo.com", "http://www.tartaglini.com", "http://www.retrostic.com", "http://www.luxitalia.eu", "http://apkpure.net", "http://www.iotitaly.net", "http://electronicstime.it", "http://support.rockstargames.com", "http://phoenixnap.com", "http://forum.italiamac.it", "http://www.movavi.com", "http://admin.aruba.it", "http://betawiki.net", "http://discord.com", "http://www.lonebullet.com", "http://www.win-rar.com" )
      State: always
      Source: com.apple.familycontrols.contentfilter (User)

    PayloadUUID:

      Value: 2148ED1F-7F85-4CB9-9F5C-9A4126D6297F
      State: always
      Source: com.apple.familycontrols.contentfilter (User)

---

I don't have MDM profiles, I know I'm using an outdated version of macOS...

[agottardo]

Yes, the problem is that you have Screen Time enabled. Disable web filtering in the macOS settings and reboot your Mac (you need to actually reboot to fix the issue).

The com.apple.familycontrols.contentfilter entries for useContentFilter or restrictWeb should say Value: 0 or disappear entirely. Tailscale won't work as long as those say Value: 1.

[ghost]

I tried that and now it works. Thanks!