Account mgmt and subscription issues

[ian-schu]

Hi there, we could use some help getting our account out of (what appears to be) a bad state:

• The original engineer who configured our account left the company a while ago but they still appear to be the main admin on the account.
• We also had a credit card expire yesterday, and since providing new payment the UI still shows that we are on a trial. In this state we are locked out of the UI and can't see any of our queues or jobs.

We can discuss more details, but of course they should not go into a Github issue. Please reach out to me at ian@levelshealth.com, or you can use our team address eng@levelshealth.com. Thank you!

[manast]

Thanks for reaching out. I will contact you via email to resolve this issue.