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taskrabbit / react-native-zendesk-chat

React Native Wrapper around Zendesk Chat v2
MIT License
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Zendesk Flow Builder As Default ? #122

Open cyyang94 opened 2 years ago

cyyang94 commented 2 years ago

Is it possible to show the flow we have created using zendesk flow builder ? I am willing to pay to anyone who can help on this.

grifotv commented 2 years ago

@cyyang94 My understanding is that this library is all about the Classic implementation (@fbartho is best placed to confirm that):

There are different mobile implementation for each approach (source):

Note: The Zendesk mobile SDK for Messaging is not compatible with the Classic mobile SDKs. Using both within the same app is not supported and may produce unexpected results.

As Messaging is relatively new, it's worth flagging some of its limitations. For instance, some features are only available in the Classic one such as this one that could be a deal-breaker (source):

No user authentication: It is not currently possible for a business to verify the identity of a user. We expect to remove this limitation by the end of 2021.

That said, Messaging has some new features such as the one you are after (source Android / iOS release notes):

Direct integration with Zendesk's Flow Builder for building automated conversations.

grifotv commented 2 years ago

Check the "Capabilities comparison matrix" here https://support.zendesk.com/hc/en-us/articles/4408834108186-Messaging-vs-live-chat-Which-is-right-for-you-

AKAIK when they mention "Live Chat" it's the same as "Classic". It's annoying how inconsistent those terms are used in both docs and dashboard. There's a comment about this inconsistency here.