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tattwamasi / TeslaTunes

Copy your iTunes library, automatically converting Apple Lossless to flac, to a destination for use with your Tesla Model S
https://teslatunes.loci.net
43 stars 5 forks source link

Great utility but my Model 3 cannot play the m4a files copied over. #17

Open ummgood opened 6 years ago

ummgood commented 6 years ago

I tried manually copying the files first before trying your utility and the car will not load the m4a files. It gives a "Loading Error" message on the screen. I was hoping your utility would convert them to FLAC but it is doing no conversion. I saw that your utility would auto convert but that is not happening. I guess the utility thinks the files are AAC. Anyway to get the utility to convert to FLAC so I can see if that will work on my car?

SpiceWare commented 5 years ago

Been quite busy of late, my folks bought a new house and temporarily moved in with me as their old home sold faster than expected. We moved them into the new house last weekend, have lots of unpacking left to do. I hope to follow up on this next month.

aiyagari commented 3 years ago

How exactly am I supposed to do this? Their app has only well-defined categories of requesting service, and the phone system doesn't do much other than hang up on you. There seems to be no system to give general feedback to Tesla.

Thank you for reaching out to Tesla customer support. This is definitely an interesting topic and there can be a few different variables as to why these owners are experiencing their files not playing. AAC is definitely something we support and as long as it is formatted correctly there should be no issues with playback. At this time we would recommend you inform these owners that you come in to contact with to reach out to Tesla support so we can diagnose their cars and what may be going on.