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tawk / tawk-magento-2

Tawk.to live chat plugin for Magento 2
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https://va.tawk.to/v1/session/start - Returns 400 Error #23

Closed JackWormUK closed 2 years ago

JackWormUK commented 2 years ago

Hi Guys

We have set the tawk.to widget to not display on mobile. On Magento 2.4.3 Desktop, everything is fine, however we get a 400 error if we use mobile (which then breaks other things such as lazy load images etc).

Luckily this can be recreated in Google Chrome by selecting a mobile display size in the developer mode

twk-chunk-common.js:1 POST https://va.tawk.to/v1/session/start 400

Payload {p: "532bh234jhbv3b 24jh23", w: "default", platform: "mobile", tzo: -480,…} consent: false p: "532bh234jhbv3b 24jh23" platform: "mobile" referrer: "https://mywebsite.com/thepage.html" tzo: -480 u: "uhgfigiushfgkhfskgh89rwe-8uasioypOUHahf" url: "https://mywebsite.com/thepage.html" uv: 3 vss: "vsb16.tawk.to" w: "default" wss: "min"

Response {"ok":false,"error":{"code":"BadRequestError","message":""}}

Ok, i have figured it out. It seems to do with the system getting confused with conflicting settings in the admin panel on the tawk.to website

Setting -> Chat Widget -> Visibility Settings and Settings -> Chat Widget -> Platform Restrictions

Rather than restricting the widget to not display in the Platform Restrictions and leaving it visible in Visibility Settings I have set the platform restriction to show on both and set the Visibility Setting to hide on mobile and now the error is gone

alvinjohnsonso commented 2 years ago

Hi! Seems that the issue has been resolved, I'll close this ticket and mark it as done. If there are other issues encountered, please feel free to open a new ticket or contact the tawk.to support team live chat 24x7.