I can't download or open attachments from the users

tawk / tawk-prestashop

42 stars 28 forks source link

I can't download or open attachments from the users #11

Closed kate8945 closed 3 years ago

kate8945 commented 6 years ago

Screenshots or docs from useres with non-english titles aren't available for me. I can't download it or open. There is always a link like that: https://tawk.link/5acf3938d7591465c7096f3b/vc/5b10e503ba7dc7f617300631/v/3184c04bc045cd4e86c7d737f4a5fb4eed173280/%D0%AD%D0%A6%D0%9F.png Support chat operator told me that the only way to solve the problem was to ask users to rename the docs or screenshot, using english letters.

GeekOfAges commented 3 years ago

Closing this since file downloads are dashboard/widget issue, not integration issue. If you are still experiencing the issue - our support team is always available via live chat 24x7.