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taxjar / taxjar-woocommerce-plugin

WooCommerce Sales Tax Plugin by TaxJar
http://www.taxjar.com/woocommerce-sales-tax-plugin/
GNU General Public License v2.0
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Fatal PHP error upon activation/configuration #258

Open seedcity opened 1 month ago

seedcity commented 1 month ago

We installed/activated Taxjar on our WooCommerce site and only after enabling the configuration settings (check boxes) to actually turn on the tax calculations on the front end did things start to break. Now, while things on the front end seem to be working correctly, as in the tax is displaying and calculating correctly at checkout, it’s simply the admin area that we’re getting the ‘fatal error’ that is breaking other features and plugins.

Here’s the error:

Screenshot 2024-08-07 at 10 47 49 AM

Can anyone help? I can't seem to reach anyone at Taxjar.

ahumulescu commented 1 month ago

Hi @seedcity,

Thank you for raising this issue!

Unfortunately, we aren't able to reproduce it. Is that error displayed in some specific admin pages? Or is it displayed for all of them?

I have created a PR with a potential fix for it. Would it be possible to add the fix to your website and check if the error is still displayed, please?

seedcity commented 1 month ago

Hi there,

To answer your question - from what I can see so far, that error is specifically displayed inside the product pages (back end admin). It is not on all admin pages.

ahumulescu commented 1 month ago

Hello,

Yes, I can reproduce it in the product pages, although it only displays that error in the TaxJar tab. Is it impacting your website in any other negative way than this?

The mentioned PR should fix your issue. Can you try to add it to your website, please?

seedcity commented 1 month ago

You are correct - that error does only appear to be displayed in the TaxJar tab within the admin product pages. However, it is indeed impacting the website in negative ways in that it's now allowing us to fully edit/configure our products and it's also breaking other plugins that we have which relate to products (a bundle buying plugin, a bulk buying plugin, etc)

I'll put the PR in the hands of my dev team.

*We did have to revert to 4.2.1 for now to eliminate the issue.

ahumulescu commented 3 weeks ago

Hello,

A new version, 4.2.3, that includes the mentioned fix was released.

Can you give it a try and let us know if it does work as expected now, please?