Open mdshaffer8 opened 6 years ago
Script questions and answers for the following categories.
Include/Provide appropriate routing, if necessary.
Provide multiple conversation scenarios depending on user's response.
Generate list of trigger words/phrases in each conversation.
How can I receive help?
How can I donate?
Other
Should you look at the call logs spreadsheet, you'll find also details about where they redirect inquiries and how they answer questions.
Objectives
Script questions and answers for the following categories.
Include/Provide appropriate routing, if necessary.
Provide multiple conversation scenarios depending on user's response.
Generate list of trigger words/phrases in each conversation.
All inquiries by categories
How can I receive help?
How can I donate?
Other
Should you look at the call logs spreadsheet, you'll find also details about where they redirect inquiries and how they answer questions.