Cannot Add/Update Description, Rename and/or Move

[GoogleCodeExporter]

I have the option to add description enabled
but somehow I can't add any description (can't save it)
I do the description via phpmyadmin

What is the expected output? What do you see instead?
after adding description and clicking apply, the description should appear, but 
in this case, it vanish
no record were added in the database

What version of the product are you using? On what operating system?
Mollify 1.6.5.1
on Linux

Please provide any additional information below.

Original issue reported on code.google.com by suyal...@gmail.com on 29 Jul 2010 at 7:01

[GoogleCodeExporter]

First, consider updating to latest version. Then see 
http://groups.google.com/group/mollified/browse_thread/thread/2917bed295d843e8?h
l=en

Original comment by samuli.j...@gmail.com on 29 Jul 2010 at 7:37

[GoogleCodeExporter]

Any progress on this?

Original comment by samuli.j...@gmail.com on 4 Aug 2010 at 5:15

[GoogleCodeExporter]

sorry got busy :( 
i'll try your solution tonight

Original comment by suyal...@gmail.com on 4 Aug 2010 at 5:23

[GoogleCodeExporter]

Any progress now?

Original comment by samuli.j...@gmail.com on 11 Aug 2010 at 6:24

[GoogleCodeExporter]

i am really sorry
got busy at work
my update (FTP upload) failed
so i am not making any progress yet
also the speed of my ISP got real suck this month
so sorry
i really appreciate your help

Original comment by suyal...@gmail.com on 18 Aug 2010 at 10:55

[GoogleCodeExporter]

finally i got the update done
i forgot which mollify version that i am uploading 
but i believe it's the version that exist when i post this question
result: it's still can't update the description (still need to go manually 
through phpmyadmin)

however, with the older version of mollify, on my other website (and yes other 
server) description update is not such a hassle

is this caused by server configuration?
for your info, the mollify i stated on this issue, is installed on a server 
located on my country (we called it IIX server), while the working one, 
installed on US server

or perhaps, you could explain to me what function is required to do description 
update, i might contact my hosting provider about it

Original comment by suyal...@gmail.com on 22 Aug 2010 at 4:52

[GoogleCodeExporter]

See troubleshooting wiki 
(http://code.google.com/p/mollify/wiki/Troubleshooting), chapters "Timezone 
error in log, or file popup does not work properly" and "Some operations, like 
rename or editing descriptions, don't work".

It's not because of some function used, but more like web server support and 
configuration.

Original comment by samuli.j...@gmail.com on 22 Aug 2010 at 5:05

[GoogleCodeExporter]

yes, i do have those options on my configuration
i've set the timezone and add the limited http method option
but still no effect
i guess i'll try another clean install on my server
and see if it work on a clean install

Original comment by suyal...@gmail.com on 23 Aug 2010 at 12:13

[GoogleCodeExporter]

i've tried another clean install and unfortunately, it produce the same issue
perhaps there is some problem with the server configuration
if i were going to ask my server administrator, what kind of info/question 
should i asked?

Original comment by suyal...@gmail.com on 24 Aug 2010 at 12:06

[GoogleCodeExporter]

Well you could first setting debug mode on, and then get the log. Maybe it 
tells what's wrong

Original comment by samuli.j...@gmail.com on 24 Aug 2010 at 4:06

[GoogleCodeExporter]

[deleted comment]

[GoogleCodeExporter]

when I enable the debug mode, I got this error when opening mollify homepage

------------
Unexpected server error

PHP error #2048, error_log() [function.error-log]: It is not safe to rely on 
the system's timezone settings. Please use the date.timezone setting, the TZ 
environment variable or the date_default_timezone_set() function. In case you 
used any of those methods and you are still getting this warning, you most 
likely misspelled the timezone identifier. We selected 'Asia/Jakarta' for 
'WIT/7.0/no DST' instead (MOLLIFY-PATH/backend/include/Logging.class.php:40)

PHP error #2048, error_log() [function.error-log]: It is not safe to rely on 
the system's timezone settings. Please use the date.timezone setting, the TZ 
environment variable or the date_default_timezone_set() function. In case you 
used any of those methods and you are still getting this warning, you most 
likely misspelled the timezone identifier. We selected 'Asia/Jakarta' for 
'WIT/7.0/no DST' instead (MOLLIFY-PATH/backend/include/Logging.class.php:40)
RESPONSE error {0:999, 1:Unexpected server error, 2:500} PHP error #2048, 
error_log() [function.error-log]: It is not safe to rely on the system's 
timezone settings. Please use the date.timezone setting, the TZ environment 
variable or the date_default_timezone_set() function. In case you used any of 
those methods and you are still getting this warning, you most likely 
misspelled the timezone identifier. We selected 'Asia/Jakarta' for 'WIT/7.0/no 
DST' instead (MOLLIFY-PATH/backend/include/Logging.class.php:40)
-------------------

and I do have the option for timezone
and this is my settings
-------------------
$SETTINGS = array(
"timezone" => 'Asia/Jakarta',
"enable_file_upload_progress" => TRUE,
"enable_zip_download" => TRUE,
"enable_description_update" => TRUE,
"enable_public_links" => TRUE,
"enable_limited_http_methods" => TRUE,
"debug" => TRUE,
);
---------------------

error_log attached

Original comment by suyal...@gmail.com on 25 Aug 2010 at 12:44

Attachments:

• mollify_log.txt

[GoogleCodeExporter]

I guess you are running into errors before the timezone is set, haven't seen 
that before.

But your real problem according to log is this error "MySQL server has gone 
away". So you have a problem with the MySQL, either it is down or you don't 
have connection to it, I don't know. That's what you should verify first.

Original comment by samuli.j...@gmail.com on 25 Aug 2010 at 4:28

[GoogleCodeExporter]

hmm, but the configuration.php is already with timezone setting
and as soon as i add the debug mode, voila, error shown

I'll check the mysql connection and post the result here

Original comment by suyal...@gmail.com on 25 Aug 2010 at 5:20

[GoogleCodeExporter]

well, still no effect even when I recreate the mysql user 
I guess i'll go manual for this one server
thanks for your help

Original comment by suyal...@gmail.com on 25 Aug 2010 at 5:41

[GoogleCodeExporter]

Like I said, you probably encounter an error before the timezone is initialized 
in Mollify, and that's why you see the error even with the timezone setting. 
And it shows only in debug mode because it tries to log that error, and it 
fails without the timezone.

You could try setting timezone directly to PHP, by adding this to the bottom of 
the configuration.php (before "?>"):

date_default_timezone_set('Asia/Jakarta');

Original comment by samuli.j...@gmail.com on 25 Aug 2010 at 6:08

[GoogleCodeExporter]

hm, ok,
i will try again later

Original comment by suyal...@gmail.com on 25 Aug 2010 at 6:48

[GoogleCodeExporter]

But remember, this will not remove the problem with your MySQL server.

Original comment by samuli.j...@gmail.com on 25 Aug 2010 at 7:02

[GoogleCodeExporter]

ok, i understand
looks like the US server is far more reliable :)

Original comment by suyal...@gmail.com on 25 Aug 2010 at 7:03

[GoogleCodeExporter]

your solution work for the timezone setting
and now the debug mode is working

but, when I try to edit a description, the description changed to "Failed to 
get response from server." and show a pop up error with the same text "Failed 
to get response from server."

debug file attached, copied only the current date debug

Original comment by suyal...@gmail.com on 26 Aug 2010 at 12:34

Attachments:

• mollify_debug.txt

[GoogleCodeExporter]

more detail, the description still cannot be changed :)

Original comment by suyal...@gmail.com on 26 Aug 2010 at 12:35

[GoogleCodeExporter]

Unfortunately I can't find anything from the log that relates to updating the 
description

On the other hand, since you get "failed to get response from server", maybe 
the request never gets to the server. Then I'd need the log from the client log 
window (ie. debug client)

Original comment by samuli.j...@gmail.com on 26 Aug 2010 at 6:16

[GoogleCodeExporter]

i see
i'll try installing debug client tonight

Original comment by suyal...@gmail.com on 26 Aug 2010 at 11:57

[GoogleCodeExporter]

it works now, 
looks like i miss a double quote on the host page

sorry for all the trouble
really sorry 

*syntax highlighter do really help

Original comment by suyal...@gmail.com on 26 Aug 2010 at 3:16

[GoogleCodeExporter]

No problem, glad you got it working

Original comment by samuli.j...@gmail.com on 27 Aug 2010 at 6:17

• Changed state: Invalid