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Telegram Desktop messaging app
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Media transparent background flickers on high refresh rate displays #25586

Open costantino2000 opened 1 year ago

costantino2000 commented 1 year ago

Steps to reproduce

  1. Go to any chat on telegram desktop for Windows with a High refresh rate display (120hz in my case);
  2. Open any media and reduce its size to have the grey transparent background.

Expected behaviour

There should be no flickering.

Actual behaviour

The grey transparent background have brightness flickering, which is painful for the eyes. It's the same thing that happens in games wihen the refresh rate go below the freesync ranges, but it should not be the case since it's a normal app. It does not happen if I set my refresh rate at 60hz.

Operating system

Windows 10

Version of Telegram Desktop

4.4.1

Installation source

Static binary from official website

Logs

No response

costantino2000 commented 1 year ago

I found out that it's connected to AMD Freesync, for some reason it kicks in when opening any media on full screen.

soredake commented 1 year ago

Same problem problem for me, it's called freesync flickering, this happens on some monitors with freesync when framerate constantly changes from low to high (which is the case sometimes when viewing media), the workaround is to disable freesync for telegram, or making telegram run at constant framerate.

costantino2000 commented 1 year ago

Yeah, I can confirm it works. Had to add the exe as a game in the full version of the Radeon Software and disable the freesync from there. It would be better if wasn't used by default.

Aokromes commented 1 year ago

if it's amd bug then maybe you need to report to amd.

soredake commented 1 year ago

if it's amd bug then maybe you need to report to amd.

It's a monitor problem, cannot really be fixed unless you change your monitor to one that don't have this problem.

Aokromes commented 1 year ago

if it's amd bug then maybe you need to report to amd.

It's a monitor problem, cannot really be fixed unless you change your monitor to one that don't have this problem.

yes, but adding it to disable freesync thing maybe must be done by amd.

igoorboob commented 1 year ago

I can confirm that i have the same problem. My specs: Xiaomi Mi 2K gaming monitor (165hz), AMD rx6600xt. @costantino2000 @soredake can you share your monitor and gpu model?

Apparently I managed to fix the problem by setting the ANGLE graphics backend -> disabled (settings->advanced)

Klaster1 commented 1 year ago

Got the same issue on Gigabyte M34WQ and 7900XTX.

soredake commented 1 year ago

@igoorboob HP X24ih, amd rx 560

igoorboob commented 1 year ago

Got the same issue on Gigabyte M34WQ and 7900XTX, no way I'm enabling a software renderer - ANGLE - to address this.

ANGLE was Auto by default (at least that's how it was for me). Try setting it to disabled and restart Telegram desktop app

Klaster1 commented 1 year ago

@igoorboob thanks for the advice, I tried all the ANGLE backend options:

  1. D3D11: flickers.
  2. D3D9: green tint in full screen videos, no flicker.
  3. D3D11on12: full screen lightbox is invisible, can't watch fullsized video embeds.
  4. OpenGL: nigh unusable, everything's hidden when a full screen lightbox closes, resets HDR.
  5. Disabled: default, other apps flickers (what topic started with).

I'll see how D3D11 BE fares.

igoorboob commented 1 year ago

@Aokromes Probably the problem is really mostly on the AMD side, but maybe Telegram Desktop developers can try to contact the AMD guys? Perhaps they will put Telegram Desktop in the exceptions for FreeSync at the driver level? The problem really ruins the experience of interacting with Telegram Desktop. AMD GPUs certainly have less distribution than Nvidia, but it still affects thousands of users.

Aokromes commented 1 year ago

@Aokromes Probably the problem is really mostly on the AMD side, but maybe Telegram Desktop developers can try to contact the AMD guys? Perhaps they will put Telegram Desktop in the exceptions for FreeSync at the driver level? The problem really ruins the experience of interacting with Telegram Desktop. AMD GPUs certainly have less distribution than Nvidia, but it still affects thousands of users.

it looks the bug report tools "needs" to have amd hardware https://www.amd.com/en/support/kb/faq/amdbrt

soredake commented 1 year ago

Or someone could report this to their forum https://community.amd.com/t5/drivers-software/bd-p/drivers-and-software-discussions

costantino2000 commented 1 year ago

I just reported the bug with the Bug Report Tool, hopefully they will look into it.

github-actions[bot] commented 9 months ago

Hey there!

This issue was inactive for a long time and will be automatically closed in 30 days if there isn't any further activity. We therefore assume that the user has lost interest or resolved the problem on their own.

Don't worry though; if this is an error, let us know with a comment and we'll be happy to reopen the issue.

Thanks!

costantino2000 commented 9 months ago

I still have the same driver (22.5.1), and it looks like the issue was mitigated by Telegram, because now (with the automatic backend) it only flickers when switching media, and the refresh rate stabilizes at around 61 hz (while I normally use 120).

MadHundred commented 9 months ago

still have this error till latest AMD driver : 23.9.3 The problem can be solved by disabling the AMD FreeSync Premium on AMD Software, because this problem will happen with Microsoft Excel too. Go to AMD Software (Adrenalin) , then go to Gaming , in Display tab , Uncheck the AMD FreeSync

github-actions[bot] commented 3 months ago

Hey there!

This issue was inactive for a long time and will be automatically closed in 30 days if there isn't any further activity. We therefore assume that the user has lost interest or resolved the problem on their own.

Don't worry though; if this is an error, let us know with a comment and we'll be happy to reopen the issue.

Thanks!

Klaster1 commented 3 months ago

The issue still happens for me, same as for the people above.

herhor67 commented 2 months ago

Whenever I open any media, the entire screen flickers until I close the app entirely. None of the ANGLE settings change anything. Radeon 5700 stock with Q27G2WG4

Aphotic commented 2 days ago

I just reported the bug with the Bug Report Tool, hopefully they will look into it.

image still have this issue on 24.6.1v

Aphotic commented 1 day ago

I "might" have found a workaround/fix:

using CRU-1.5.1(Custom Resolution Utility) by ToastyX to set my min FPS to a higher than normal image

test & report back until Telegram/AMD fixes this

Aphotic commented 10 hours ago

another workaround that "might" help is to add telegram(any app that has Free Sync issues)to AMD Adrenaline: image and disable the Free Sync on that individual program: image