A notification is buggy in telegram inside the app

SayBoTF commented 3 months ago

Steps to reproduce

1.look video

Expected behaviour

a blue circle with a number should appear when the administrator posts something to the group in real time

Actual behaviour

nothing happens, the admin posts something, the circle does not appear, if you click on the group, then all posts are displayed

This error appeared after the update from 06.06.2024, reinstalling to older versions did not help

In the video, you can see that I'm in the menu, and there are no notifications. I go in, and a notification about a new post appears immediately, even though it was posted a long time ago.

https://github.com/telegramdesktop/tdesktop/assets/123992646/63842902-0589-42c9-b02f-026c444abef1

Operating system

windows 11

Version of Telegram Desktop

5.1.5 x64

Installation source

Static binary from official website

Crash ID

No response

Logs

No response

jameszeroX commented 3 months ago

Confirm. Channels are not updated. There are no notifications. Telegram Desktop 5.1.5 x64

MaxSavchuk1 commented 3 months ago

I have the same issue. Windows 11, Telegram 5.1.5 x64

DddVvv7 commented 3 months ago

Confirm. Channels are not updated. There are no notifications. Telegram Portable Desktop 5.1.5 x64. Win10.

jameszeroX commented 3 months ago

Telegram Desktop 5.1.6 x64. The problem still persists.

DddVvv7 commented 3 months ago

Telegram Desktop 5.1.6, not fixed.

john-preston commented 3 months ago

Hi. I'll need debug logs to check on this one. To enable collection of debug logs please:

Open Main Menu -> Settings
Type from the keyboard "debugmode", like a cheat code in a game
Agree to enabling debug logs
Reproduce the issue (have a new message in one of your channels not appear in the chats list for some time, like, ten minutes, and then open the channel and see that it appeared there instantly)
Please collect several screenshots - (a) the channel in the chats list before opening it (so the old message is shown there and you know that a new message should be there for already ten minutes), (b) the channel in the chats list and the channel history after you open it and the new message is shown both in chats list and channel history.
Write another cheat code in Settings, "viewlogs", it will open folder with DebugLogs folder.
Quit the app completely using Ctrl+Q
.zip the DebugLogs folder and send it to me at https://t.me/preston along with the screenshots from (5)

Be aware that all network activity is recorded in debug logs, don't share them publicly.

gildor2 commented 3 months ago

Same issue on Windows 10, so perhaps it's not OS-specific. It happens even after auto-update of TDesktop a few minutes ago (v 5.1.7). Actually, the same issue exists on Android - I need to open the channel to see that it has any new message. "Alternatively", to refresh all channels at once, I have to close the app and start it again - for both Windows and Android again.

Update. Just found that for Android even restart may not help. I can also say that channels which I subscribed are in folders, "archived", and have notifications switched off - so, circle is not blue but grey. But at least a week ago everything worked well. Android received this bug first, and a couple of days ago it appeared also on Windows.

Probably the issue appeared after recent telegram outage on June 8.

Mupyr commented 3 months ago

Same problem on Windows 10. It started around June 6, before massive Telegram failure. Messages appear either when restarting the application (all messages for all channels) or when clicking on a channel (messages appear only for the channel you clicked on). After restarting the application messages come automatically without any problems for about 15 minutes then they stop coming again. Going back to older versions doesn't help. This problem is also present on Android.

alexgfi commented 3 months ago

Windows 10, Telegram Desktop 5.1.7, not fixed.

john-preston commented 3 months ago

@alexgfi Judging by the logs I've received this looks like a server side issue :( Checking with the server side developers.

Schildkroet commented 2 months ago

Flatpak/Snap, Telegram Desktop 5.1.7. Same problem.

clifftm commented 2 months ago

Are there any plans for a fix in the near future?

Aokromes commented 2 months ago

Are there any plans for a fix in the near future?

https://github.com/telegramdesktop/tdesktop/issues/28037#issuecomment-2170377670

SayBoTF commented 2 months ago

@alexgfi Судя по логам, которые я получил, это похоже на проблему на стороне сервера: ( Уточняю у разработчиков на стороне сервера.

Is there any answer?

elPartizan commented 2 months ago

The same problem

Windows 10, Ubuntu 22.04.5 LTS

Telegram version: 5.1.7

brainstream commented 2 months ago

The same issue. Windows 11, Fedora 40 (AppImage), Telegram 5.1.7

RanOobi commented 2 months ago

I've been dealing with this issue for about three months now, and nothing has helped to resolve it. The problem persists across Windows 10, Android, and Arch Linux, so it's clear that it is somehow related to the account rather than the application.

Aokromes commented 2 months ago

platform wide bugs / requests belongs to https://bugs.telegram.org/

MSxDOS commented 2 months ago

https://bugs.telegram.org/c/41247

SayBoTF commented 2 months ago

why did Aokromes close the problem if it wasn't resolved?

Aokromes commented 2 months ago

why did Aokromes close the problem if it wasn't resolved?

because it's server bug.

Mupyr commented 2 months ago

why did Aokromes close the problem if it wasn't resolved?

I've given up and am no longer waiting for this problem to be fixed because some people have had this problem since the beginning of 2023. I made a task in Windows Task Scheduler that restarts Telegram every ten minutes with a bat file. Now this is the only way I can get fresh channel notifications that are very important to me.

DddVvv7 commented 2 months ago

In view of the incompetence of the developers and the irrepressible desire of the management to monetize human greed, instead of solving real problems of users, the only correct solution is to refuse to use telegram. Telegram must die!))

VitalSkib commented 2 months ago

So, can someone in charge answer clearly if this problem will be solved in the near future? It has become very inconvenient to use Telegram on the Desktop. At the same time, everything works perfectly with Telegram on iPhone. tia

VitalSkib commented 2 months ago

I've given up and am no longer waiting for this problem to be fixed because some people have had this problem since the beginning of 2023. I made a task in Windows Task Scheduler that restarts Telegram every ten minutes with a bat file. Now this is the only way I can get fresh channel notifications that are very important to me.

Can you please share this .bat file? And perhaps a simple instruction? tia

deeffoora commented 2 months ago

Та же проблема. С мая месяца проявилась у меня. Обновления не помогают. На андроиде периодически замечаю, не всегда.

PROREPAIR commented 2 months ago

The developers have not been able to fix the bug for so long time! Shame!

arvalon commented 2 months ago

Всё же работало! Верните как было. Откатите эту область.

john-preston commented 2 months ago

@PROREPAIR I reported this to the server side team and they're working on it (at least I was told they do), so there is nothing I (developer) can do about this now.

PROREPAIR commented 2 months ago

@john-preston I don't understand this. Do the desktop and mobile apps use different APIs? Mobile apps have no problems updating channels.

Mupyr commented 2 months ago

@PROREPAIR For me mobile apps have the same problem. Mobile versions of Telegram perform a "restart" on startup after a certain period of time if it is not used (even if there is enough free RAM) and in this case the channels are updated. If there was no restart then the mobile app has exactly the same problem. Many people on bugs.telegram.org have complained about this problem for the mobile versions of the app.

PROREPAIR commented 1 month ago

Fixed!

Mupyr commented 1 month ago

Can confirmed. It's fixed for me too.

deeffoora commented 1 month ago

Сегодня заметил, что обновление счетчиков заработало.

MSxDOS commented 2 weeks ago

The issue is back since Aug 26

Mupyr commented 2 weeks ago

Yes, I too had this problem come back on August 26.

Aokromes commented 2 weeks ago

well, since version is same has before august 26, it's clear it's not client bug.

gomers commented 2 weeks ago

тоже эта проблема ,но появилась впервые ..

deeffoora commented 2 weeks ago

Проблему с обновлениями счетчиков вновь заметил 29 августа. Получается, что проблема периодически воспроизводится снова.

flexile commented 2 weeks ago

The issue is back

zulicheg commented 2 weeks ago

На 02.09.2024 все так же не работает уведомление о новых постах в каналах, причем у меня на 2х ПК с Windows 10 стоит телега, на одном показывает, на втором нет. Переустановка не помогла. Помогает вырубить и включить телегу, и так приходится делать по 10 раз на день. После перезапуска час-два работает, потом снова перестают приходить уведомления.

G1gv5f1bhD commented 1 week ago

Снёс винду по случаю и несколько первых сообщений пришли с обычными уведомлениями и после этого снова забагались. Так же хочу заметить, что даже после сноса винды забагались ровно те же самые каналы.

john-preston commented 1 week ago

It'd be helpful to collect DebugLogs (open Settings, type "debugmode" and agree to enable debug logs) of an isolated incident, like:

launching
receiving chats, including a channel, with its last message
just life going on until the time you know the channel got a new message, but it wasn't received and shown in tdesktop, and some time after, maybe ten minutes
then opening that channel from tdesktop
see that the new message is loaded together with the previous history. If you have such logs and you're ready to share them, please do privately at https://t.me/preston, don't upload them here or anywhere publicly cause they contain all the network data exchange in them.

eNtropy-theone commented 1 week ago

ТГ десктоп использую на нескольких компах с одним и тем же аккаунтом, где-то есть этот баг, а где-то нет, в целом проблема не решена

EugeneMoz commented 1 week ago

Got this issue previous week. Before it happened, I deleted a lot of old messages and chats. Maybe it's not related, but before it everything works ok.

john-preston commented 5 days ago

Please check 5.5.4 version, I fixed at least one issue with new messages in channels not appearing.

reallyuniquename commented 4 days ago

I have not updated to 5.5.4 version and as of today the problem is gone. Looks like a server side issue.

john-preston commented 4 days ago

@reallyuniquename yes, there was one fix from the server-side and some improvements from the client-side to tackle the same problem. Thanks for confirming.

Deop commented 4 days ago

Looks like it started working properly for me as well.

Mupyr commented 4 days ago

It's working fine for me today too.

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