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telegramdesktop / tdesktop

Telegram Desktop messaging app
https://desktop.telegram.org/
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Cannot pay for Telegram Premium on PC #28211

Closed alowave223 closed 1 week ago

alowave223 commented 1 month ago

Steps to reproduce

  1. Go to @PremiumBot on Telegram
  2. Enter card details
  3. Press pay and proceed

Expected behaviour

Payment being successfully processed.

Actual behaviour

After some waiting time, the popup appears saying ERROR: BOT_PRECHECKOUT_TIMEOUT image

Operating system

Windows 10

Version of Telegram Desktop

5.2.3 x64

Installation source

Static binary from official website

Crash ID

No response

Logs

[2024.07.31 16:34:15] Executable dir: C:/Users/alowave/AppData/Roaming/Telegram Desktop/, name: Telegram.exe
[2024.07.31 16:34:15] Initial working dir: C:/Users/alowave/AppData/Roaming/Telegram Desktop/
[2024.07.31 16:34:15] Working dir: C:/Users/alowave/AppData/Roaming/Telegram Desktop/
[2024.07.31 16:34:15] Command line: C:\Users\alowave\AppData\Roaming\Telegram Desktop\Telegram.exe -noupdate
[2024.07.31 16:34:15] Executable path before check: C:/Users/alowave/AppData/Roaming/Telegram Desktop/Telegram.exe
[2024.07.31 16:34:15] Logs started
[2024.07.31 16:34:15] App Info: Shortcut validated at "C:/Users/alowave/AppData/Roaming/Microsoft/Windows/Start Menu/Programs/Telegram Desktop/Telegram.lnk"
[2024.07.31 16:34:15] AppUserModelID: Telegram.TelegramDesktop
[2024.07.31 16:34:15] Using DirectX compiler 'C:\Users\alowave\AppData\Roaming\Telegram Desktop\modules\x64\d3d\d3dcompiler_47.dll'.
[2024.07.31 16:34:15] Connecting local socket to Global\a0f869ad954767bdba58149132373aa6-{87A94AB0-E370-4cde-98D3-ACC110C5967D}...
[2024.07.31 16:34:15] This is the only instance of Telegram, starting server and app...
[2024.07.31 16:34:15] Moved logging from 'C:/Users/alowave/AppData/Roaming/Telegram Desktop/log_start0.txt' to 'C:/Users/alowave/AppData/Roaming/Telegram Desktop/log.txt'!
[2024.07.31 16:34:15] Global devicePixelRatio: 1
[2024.07.31 16:34:15] QT_DPI_ADJUSTMENT_POLICY: AdjustDpi
[2024.07.31 16:34:15] Primary screen DPI: 96, Base: 96.
[2024.07.31 16:34:15] Computed screen scale: 100
[2024.07.31 16:34:15] DevicePixelRatio: 1
[2024.07.31 16:34:15] ScreenScale: 100
[2024.07.31 16:34:15] Media Info: Type Playback, default: {0.0.0.00000000}.{e61091ed-1bb7-403c-ad78-d186a2836138}, list: { "Speakers (Conexant ISST Audio)" <{0.0.0.00000000}.{05f8c1fd-005e-4146-bfe4-53caa87f9fb1}>, "SAMSUNG (2- Intel(R) Display Audio)" <{0.0.0.00000000}.{0cf40d44-e472-4785-8609-43ac245529b8}>, "Internal AUX Jack (2- High Definition Audio Device)" <{0.0.0.00000000}.{2bedbd44-0011-4a6e-a12c-05f520221d68}>, "Speakers (2- High Definition Audio Device)" <{0.0.0.00000000}.{694791dd-965a-4a86-99ed-359af25b6b68}>, "Digital Audio (HDMI) (High Definition Audio Device)" <{0.0.0.00000000}.{ba96e664-5fa6-4978-b26b-5e4254089bfe}>, "Headphones (2- High Definition Audio Device)" <{0.0.0.00000000}.{c336dfe7-9c58-4add-879b-dd28943cbe3e}>, "Headphones (G435 Bluetooth Gaming Headset Stereo)" <{0.0.0.00000000}.{e61091ed-1bb7-403c-ad78-d186a2836138}>, "Headset (G435 Bluetooth Gaming Headset Hands-Free AG Audio)" <{0.0.0.00000000}.{ed2d25b4-9aef-47ba-a730-e8755a892b8e}>, "Headphonesnd output (Conexant ISST Audio)" <{0.0.0.00000000}.{f466095e-b96e-498b-b375-d51f548f01d6}> }, full list refresh: false
[2024.07.31 16:34:15] Media Info: Type Capture, default: {0.0.1.00000000}.{959793f2-1d42-41c3-8d2e-76256285a48f}, list: { "Line In (Conexant ISST Audio)" <{0.0.1.00000000}.{7941a41e-e8f2-456c-9344-20bf56d07b33}>, "Microphonend output (Conexant ISST Audio)" <{0.0.1.00000000}.{94fc3714-87ed-4250-bdf8-56e66905ac07}>, "Headset (G435 Bluetooth Gaming Headset Hands-Free AG Audio)" <{0.0.1.00000000}.{959793f2-1d42-41c3-8d2e-76256285a48f}>, "Stereo Mixnd output (Conexant ISST Audio)" <{0.0.1.00000000}.{be4b08b4-ee3d-4aa1-bc94-e86c843b6a18}>, "Microphone (2- High Definition Audio Device)" <{0.0.1.00000000}.{c18fbceb-d381-4b0c-ab72-2c6b35917fe8}>, "Microphone (2- High Definition Audio Device)" <{0.0.1.00000000}.{c5c47f35-3345-4c47-9eef-720ee7324125}>, "Internal AUX Jack (High Definition Audio Device)" <{0.0.1.00000000}.{d8d5736a-f954-4762-b3e2-4ed40a12514a}>, "Internal AUX Jack (2- High Definition Audio Device)" <{0.0.1.00000000}.{dbc241c3-66ac-4bd3-a3e5-18650964dff5}> }, full list refresh: false
[2024.07.31 16:34:15] Media Info: Type Camera, default: \\?\usb#vid_0408&pid_5411&mi_00#6&3b419afe&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global, list: { "HP HD Camera" <\\?\usb#vid_0408&pid_5411&mi_00#6&3b419afe&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global>, "OBS Virtual Camera" <OBS Virtual Camera> }, full list refresh: true
[2024.07.31 16:34:15] App Info: reading settings...
[2024.07.31 16:34:15] App Info: reading encrypted settings...
[2024.07.31 16:34:15] Lang Info: Loaded cached, keys: 0
[2024.07.31 16:34:15] Font: from ':/gui/fonts/OpenSans-Regular.ttf' loaded 'Open Sans'
[2024.07.31 16:34:15] Font: from ':/gui/fonts/OpenSans-Italic.ttf' loaded 'Open Sans'
[2024.07.31 16:34:15] Font: from ':/gui/fonts/OpenSans-SemiBold.ttf' loaded 'Open Sans Semibold'
[2024.07.31 16:34:15] Font: from ':/gui/fonts/OpenSans-SemiBoldItalic.ttf' loaded 'Open Sans Semibold'
[2024.07.31 16:34:15] Font: from ':/gui/fonts/Vazirmatn-UI-NL-Regular.ttf' loaded 'Vazirmatn UI NL'
[2024.07.31 16:34:15] Font: from ':/gui/fonts/Vazirmatn-UI-NL-SemiBold.ttf' loaded 'Vazirmatn UI NL SemiBold'
[2024.07.31 16:34:15] OpenAL Logging Level: (not set)
[2024.07.31 16:34:15] App Info: reading accounts info...
[2024.07.31 16:34:15] App Info: reading encrypted info...
[2024.07.31 16:34:15] App Info: reading map...
[2024.07.31 16:34:15] App Info: reading encrypted map...
[2024.07.31 16:34:15] App Info: reading encrypted user settings...
[2024.07.31 16:34:15] App Info: encrypted user settings read.
[2024.07.31 16:34:15] App Info: reading encrypted mtp data...
[2024.07.31 16:34:15] MTP Info: read keys, current: 3, to destroy: 0
[2024.07.31 16:34:15] Map read time: 0
[2024.07.31 16:34:15] App Info: reading encrypted mtp config...
[2024.07.31 16:34:16] Export Info: Destroy top bar by controller removal.
[2024.07.31 16:34:16] OpenGL: Using custom 'gpu_driver_bug_list.json'.
[2024.07.31 16:34:16] OpenGL Profile: OpenGLES.
[2024.07.31 16:34:16] OpenGL Renderer: ANGLE (Intel, Intel(R) UHD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11-31.0.101.2121)
[2024.07.31 16:34:16] OpenGL Vendor: Google Inc. (Intel)
[2024.07.31 16:34:16] OpenGL Version: OpenGL ES 3.0.0 (ANGLE 2.1.10 git hash: e3f59e8d0c3e)
[2024.07.31 16:34:16] OpenGL Extensions: GL_AMD_performance_monitor, GL_ANGLE_copy_texture_3d, GL_OES_mapbuffer, GL_OVR_multiview2, GL_OES_texture_float, GL_EXT_occlusion_query_boolean, GL_OES_element_index_uint, GL_OES_texture_half_float_linear, GL_WEBGL_video_texture, GL_OES_draw_buffers_indexed, GL_ANGLE_program_cache_control, GL_EXT_clip_control, GL_OES_texture_float_linear, GL_EXT_color_buffer_half_float, GL_EXT_texture_border_clamp, GL_ANGLE_shader_pixel_local_storage, GL_EXT_frag_depth, GL_OES_packed_depth_stencil, GL_EXT_blend_minmax, GL_ANGLE_base_vertex_base_instance_shader_builtin, GL_OES_compressed_EAC_R11_signed_texture, GL_OES_compressed_EAC_RG11_unsigned_texture, GL_EXT_conservative_depth, GL_EXT_disjoint_timer_query, GL_EXT_texture_filter_anisotropic, GL_NV_pixel_buffer_object, GL_OES_compressed_EAC_R11_unsigned_texture, GL_CHROMIUM_copy_texture, GL_EXT_multi_draw_indirect, GL_ANGLE_pack_reverse_row_order, GL_ANGLE_texture_usage, GL_EXT_draw_buffers, GL_OES_EGL_image, GL_OES_compressed_ETC2_sRGB8_alpha8_texture, GL_ANGLE_framebuffer_blit, GL_EXT_render_snorm, , GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture, GL_OES_texture_stencil8, GL_EXT_debug_marker, GL_OES_texture_npot, GL_ANGLE_robust_client_memory, GL_EXT_sRGB, GL_EXT_texture_rg, GL_EXT_texture_mirror_clamp_to_edge, GL_ANGLE_client_arrays, GL_ANGLE_framebuffer_multisample, GL_OES_surfaceless_context, GL_CHROMIUM_bind_generates_resource, GL_ANGLE_get_tex_level_parameter, GL_NV_pack_subimage, GL_OES_EGL_image_external, GL_NV_shader_noperspective_interpolation, GL_EXT_unpack_subimage, GL_OES_standard_derivatives, GL_OES_vertex_array_object, GL_EXT_draw_buffers_indexed, GL_EXT_texture_type_2_10_10_10_REV, GL_OES_depth32, GL_EXT_EGL_image_external_wrap_modes, GL_ANGLE_texture_compression_dxt3, GL_APPLE_clip_distance, GL_OES_compressed_ETC2_RGB8_texture, GL_OES_shader_multisample_interpolation, GL_ANGLE_polygon_mode, GL_EXT_debug_label, GL_ANGLE_get_serialized_context_string, GL_ANGLE_translated_shader_source, GL_EXT_multisampled_render_to_texture, GL_NV_EGL_stream_consumer_external, GL_OES_draw_elements_base_vertex, GL_ANGLE_memory_size, GL_EXT_polygon_offset_clamp, GL_EXT_read_format_bgra, GL_EXT_discard_framebuffer, GL_EXT_draw_elements_base_vertex, GL_KHR_debug, GL_ANGLE_texture_multisample, GL_EXT_shader_texture_lod, GL_EXT_depth_clamp, GL_OES_compressed_ETC2_RGBA8_texture, GL_OES_compressed_ETC2_sRGB8_texture, GL_CHROMIUM_copy_compressed_texture, GL_OES_fbo_render_mipmap, GL_EXT_clip_cull_distance, GL_CHROMIUM_sync_query, GL_EXT_float_blend, GL_EXT_texture_compression_dxt1, GL_ANGLE_shader_pixel_local_storage_coherent, GL_CHROMIUM_bind_uniform_location, GL_OES_EGL_image_external_essl3, GL_OVR_multiview, GL_ANGLE_depth_texture, GL_OES_rgb8_rgba8, GL_NV_framebuffer_blit, GL_ANGLE_request_extension, GL_ANGLE_base_vertex_base_instance, GL_EXT_texture_compression_bptc, GL_OES_compressed_EAC_RG11_signed_texture, GL_ANGLE_instanced_arrays, GL_EXT_texture_compression_s3tc_srgb, GL_ANGLE_clip_cull_distance, GL_ANGLE_texture_compression_dxt5, GL_KHR_parallel_shader_compile, GL_EXT_map_buffer_range, GL_NV_fence, GL_OES_depth24, GL_EXT_blend_func_extended, GL_EXT_texture_storage, GL_OES_get_program_binary, GL_ANGLE_provoking_vertex, GL_ANGLE_renderability_validation, GL_EXT_texture_format_BGRA8888, GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture, GL_OES_texture_border_clamp, GL_EXT_base_instance, GL_EXT_instanced_arrays, GL_ANGLE_multiview_multisample, GL_EXT_texture_compression_rgtc, GL_ANGLE_lossy_etc_decode, GL_OES_texture_half_float, GL_ANGLE_multi_draw, GL_CHROMIUM_lose_context, GL_EXT_color_buffer_float, GL_EXT_robustness, GL_EXT_texture_norm16, GL_OES_sample_variables, GL_ANGLE_stencil_texturing
[2024.07.31 16:34:16] EGL Extensions: EGL_EXT_create_context_robustness, EGL_ANGLE_d3d_share_handle_client_buffer, EGL_ANGLE_d3d_texture_client_buffer, EGL_ANGLE_surface_d3d_texture_2d_share_handle, EGL_ANGLE_query_surface_pointer, EGL_ANGLE_window_fixed_size, EGL_ANGLE_keyed_mutex, EGL_ANGLE_surface_orientation, EGL_ANGLE_direct_composition, EGL_ANGLE_windows_ui_composition, EGL_NV_post_sub_buffer, EGL_KHR_create_context, EGL_KHR_image, EGL_KHR_image_base, EGL_KHR_gl_texture_2D_image, EGL_KHR_gl_texture_cubemap_image, EGL_KHR_gl_renderbuffer_image, EGL_KHR_get_all_proc_addresses, EGL_KHR_stream, EGL_KHR_stream_consumer_gltexture, EGL_NV_stream_consumer_gltexture_yuv, EGL_ANGLE_stream_producer_d3d_texture, EGL_ANGLE_create_context_webgl_compatibility, EGL_CHROMIUM_create_context_bind_generates_resource, EGL_CHROMIUM_sync_control, EGL_EXT_pixel_format_float, EGL_KHR_surfaceless_context, EGL_ANGLE_display_texture_share_group, EGL_ANGLE_display_semaphore_share_group, EGL_ANGLE_create_context_client_arrays, EGL_ANGLE_program_cache_control, EGL_ANGLE_robust_resource_initialization, EGL_ANGLE_create_context_extensions_enabled, EGL_ANDROID_blob_cache, EGL_ANDROID_recordable, EGL_ANGLE_image_d3d11_texture, EGL_ANGLE_create_context_backwards_compatible, EGL_KHR_no_config_context, EGL_KHR_create_context_no_error, EGL_KHR_reusable_sync, 
[2024.07.31 16:34:16] OpenGL: QOpenGLContext created, version: 3.3.
[2024.07.31 16:34:16] OpenGL: [TRUE] (Window)
[2024.07.31 16:34:17] API Warning: not loaded minimal channel applied.
[2024.07.31 16:34:17] API Warning: not loaded minimal channel applied.
[2024.07.31 16:34:17] RPC Error: request 47 got fail with code 400, error WEBFILE_NOT_AVAILABLE
[2024.07.31 16:34:18] API Warning: not loaded minimal channel applied.
[2024.07.31 16:34:18] API Warning: not loaded minimal channel applied.
[2024.07.31 16:34:21] Streaming Error: Error in avformat_open_input (code: -542398533, text: Generic error in an external library).
[2024.07.31 16:35:20] RPC Error: request 162 got fail with code 400, error BOT_PRECHECKOUT_TIMEOUT
[2024.07.31 16:35:23] Focus Assist: Microsoft.QuietHoursProfile.PriorityOnly, AppUserModelId: Telegram.TelegramDesktop, Blocks: [TRUE]
[2024.07.31 16:35:23] Audio Info: recreating audio device and reattaching the tracks
kurspelli commented 1 month ago

Same here! In my case, I can confirm the following:

Germano0 commented 1 month ago

I am experiencing the same problem and Telegram support never replied since weeks

[2024.08.08 17:45:21] API Warning: not loaded minimal channel applied.
[2024.08.08 17:45:21] RPC Error: request 53 got fail with code 400, error CHANNEL_PRIVATE
[2024.08.08 17:47:21] RPC Error: request 100 got fail with code 400, error BOT_PRECHECKOUT_TIMEOUT

Telegram desktop version 5.3.2 I tried with two different cards issued by different banks. Also the web client fails the payment

Aokromes commented 1 month ago

I am experiencing the same problem and Telegram support never replied since weeks

[2024.08.08 17:45:21] API Warning: not loaded minimal channel applied.
[2024.08.08 17:45:21] RPC Error: request 53 got fail with code 400, error CHANNEL_PRIVATE
[2024.08.08 17:47:21] RPC Error: request 100 got fail with code 400, error BOT_PRECHECKOUT_TIMEOUT

Telegram desktop version 5.3.2 I tried with two different cards issued by different banks. Also the web client fails the payment

then it's not telegram desktop issue.

suzukiahmed commented 1 week ago

I saw a comment saying it working for telegram version 4.12.2 , But my qn is how to download this version now as current version is 5.4.1.0

Aokromes commented 1 week ago

platform wide bugs / requests belongs to https://bugs.telegram.org/