I/O Timeout when loading M3U

[lellimecnar]

I'm seeing the following in my Docker container (tellytv/telly-ffmpeg) on startup:

time="2018-09-01T14:44:56Z" level=info msg="telly is preparing to go live (version=, branch=, revision=)"
time="2018-09-01T14:44:58Z" level=info msg="Loading M3U from http://api.vaders.tv/vget?username=REDACTED&password=REDACTED&vod=false&format=ts" 
time="2018-09-01T14:45:28Z" level=error msg="unable to get m3u file" error="Get http://api.vaders.tv/vget?username=________&password=________&vod=false&format=ts: dial tcp 185.102.218.3:80: i/o timeout" 
time="2018-09-01T14:45:28Z" level=error msg="error when preparing provider" error="Get http://api.vaders.tv/vget?username=________&password=________&vod=false&format=ts: dial tcp 185.102.218.3:80: i/o timeout" 
time="2018-09-01T14:45:28Z" level=error msg="error when processing provider" error="Get http://api.vaders.tv/vget?username=________&password=________&vod=false&format=ts: dial tcp 185.102.218.3:80: i/o timeout" 
time="2018-09-01T14:45:28Z" level=info msg="telly is live and on the air!" 
time="2018-09-01T14:45:28Z" level=info msg="Broadcasting from http://0.0.0.0:6077/" 
time="2018-09-01T14:45:28Z" level=info msg="EPG URL: http://0.0.0.0:6077/epg.xml"

Notice a few things:

• The version, branch, and revision are empty just like #161
• The M3U download fails
• The username and passwords aren't masked out in the error messages

If I copy the URL exactly as-is from the error message, and paste it into VLC, it works.

[chazlarson]

Are the Docker container and VLC on the same machine? If not, what happens if you try to retrieve the M3U outside telly on the same machine? [with curl or wget, perhaps]

[lellimecnar]

I tried wget, and it just says:

Connecting to api.vaders.tv (api.vaders.tv)|185.102.218.3|:80... failed: Connection timed out.

It retries a few times, but it just times out every time.

[chazlarson]

It would appear that there's a connectivity problem between that machine and the Vaders servers, or Vaders is actively blocking connections from that machine. Is that machine perhaps at OVH or Hetzner or something like that? Vaders typically blocks connections from datacenters.

[lellimecnar]

Yep, it's OVH... Any chance of using a VPN or a proxy?

[robbiet480]

Proxy support is in the forthcoming version of telly. VPN support is at the OS level, outside of telly's control. I've made a note to add a fat warning if we are unable to contact your provider to suggest it may be due to blocking like this.