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teojunda / pe

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Unable to add multiple notes #9

Open teojunda opened 4 months ago

teojunda commented 4 months ago

Over the course of many interactions with the client, user may want to take down multiple notes for the client as user learns more about the client. eg. Client is a police officer, Client is a middle aged man, etc.

However, app only allows one note for each contact. This makes it troublesome for user as he has to copy the original notes into the new note in order to retain the old information. When the amount of notes is large, this will become especially troublesome for the user.

nus-se-bot commented 4 months ago

Team's Response

This is not a bug / issue.

A simple work-around can be to separate each note using a semicolon, i.e. Client is a police officer; Client is a middle aged man.

Introducing support for multiple notes will increase complexity beyond what is doable in V1.4. We did not see an urgent need for this extension.

Items for the Tester to Verify

:question: Issue response

Team chose [response.NotInScope]

Reason for disagreement: [replace this with your explanation]

## :question: Issue severity Team chose [`severity.VeryLow`] Originally [`severity.Medium`] - [x] I disagree **Reason for disagreement:** This is not a cosmetic issue. Instead, it is a problem that causes frequent inconvenience to some users, but they can continue to use the product. They have to use the troublesome workaround of: 1. manually copying the old note 2. appending the new note 3. saving the new combined note Therefore, this issue should be classified as severity.Medium.