colinator19
commented
1 month ago Noticed there was an update for the AMD drivers, after installation it is working again :-) For reference, the now installed version of the AMD drivers is 24.10.1.
Closed colinator19 closed 1 month ago
colinator19
commented
1 month ago Noticed there was an update for the AMD drivers, after installation it is working again :-) For reference, the now installed version of the AMD drivers is 24.10.1.
terrymacdonald
commented
1 month ago Oh cool! Nice work on finding the fix!
I was getting a bit worried as I don't have an AMD video card that I can test with, so I'd have to remotely debug any AMD errors... which is very difficult to do.
Thanks Terry
Wob76
commented
1 month ago I have noticed this issue, it's not fully resolved, it seems to be an order of install thing. And the version of AMD installed at the time of the install of DM just never seems to work with that version. I have rolled versions of AMD back 2 revisions and they will work, roll to the version that was installed when DM and it doesn't work, next release then seems to fix it again.
It is odd, It always has the "Not All Displays are Connected error".
If I don't touch the profiles after installing DM, I can switch to them fine, and they show no errors, but it doesn't detect the current profile as matching any of the saved ones, so that breaks any shortcuts as they don't detect the display profile as loading.
terrymacdonald
commented
4 weeks ago Hopefully the new 'Update' button available in v2.7.2 helps fix this, as you can perform the following steps to fix this:
To test if this has worked and fixed the current display profile matching, click on a different display profile to change the UI, then click on the 'View Current Display' button, and see if it matches the display profile you just overwrote. If it does, then it worked!
Hope that helps Terry
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Wob76
commented
4 weeks ago Thanks for the tips, unfortunately this doesn't work.
I just did a test here on my "2 Screens" profile, prior to the steps you list I was able to apply this profile, but it would not detect as being active using the "View Current Display".
After following those steps, it does detect as being the active profile, but it now has a Error "This Display Profile can't be used as not all Displays are connected", this means that I can no longer apply it.
Just a note that the AMD Software (Adrenalin) does not offer a layout tool, it does show the connected displays and a button to "Arrange Displays" but this takes you to the Windows System > Display options.
Let me know if I can do any further debugging
terrymacdonald
commented
4 weeks ago What happens if you create a completely new display profile, and then click on the "View current display" button?
Once you've done that testing, can you please also go into the Settings from the main form (the one that loads first) and then click on the 'Create Support ZIP File' to generate a ZIP file containing the logs? Save the ZIP file, and then using your web browser upload the ZIP file to the issue. I will then take a look at what I can see.
I don't have a separate AMD GPU, so that will reduce the amount of testing and debugging I'll be able to do I'm afraid. We shall see what the logs tell us.
I will separate this problem off to a new issue as I think it's different enough that we need to track it separately.
Thanks Terry
Wob76
commented
4 weeks ago The Profile creates fine, and it does detect it as being the "Current Display Profile" but it still reports that not all displays are connected.
Support Zip attached.
If it doesn't supply enough details I can try rolling back the AMD Drivers and running through the same steps, as that has "fixed" it in past, then I just wait for the next release, it always just seems to be an issue with the AMD version that is installed when I update DM.
terrymacdonald
commented
4 weeks ago DisplayMagician works by requesting settings from the AMD driver via their ADL API. If AMD change settings and provide additional options, then the option returned may either:
My gut feel is that the last option is what is affecting you.
It's been a while since I went through the AMD ADL driver files to figure out what has changed. There may be some internal AMD driver changes that haven't been backported to the ADL functions that DM uses, so I may need to update my custom AMDLibrary to use those newer functions. I was planning on doing the same for NVIDIALibrary anyway as I want to make updating the Video Libraries the core focus of DisplayMagician v2.8.0. That could easily be 6 months of work, but I'm interested in doing some testing for it.
I think I'll make this a new issue, and then that should enable me to link that issue to the v2.8.0 milestone in github to track it accurately.
@Wob76 I'll probably need your help with some testing of a couple of command line programmes called 'AMDInfo' and 'VideoInfo' that I've created specifically to test the Video Libraries to make sure they work. Once we get those working reliably they will be added back into DM and will become v2.8.0.
Thanks Terry
Wob76
commented
4 weeks ago Happy to complete any testing, just message me direct or @ me in the new issue.
As I mentioned on the previous Alpha I rolled back from 24.9.1 -> 24.8.1 to fix the issue, then upgraded to 24.10.1 and it was working fine till I upgraded DM.
I thought I would test again rolling back to 24.9.1 for the AMD Software, it again restored function for me in DM. I then installed 24.10.1 expecting it to remain the same (as it did on the previous alpha) but installing 24.10.1 crashed my system and I had to power cycle (I hadn't done any reboots between installs), when I go back in no AMD drivers where showing, installed 24.10.1 and everything is working.
terrymacdonald
commented
4 weeks ago When you say everything is working now, do you mean that the DisplayMagician 'View Current Display' button works now? Or were you just meaning that the AMD drivers are working again?
Thanks Terry
Wob76
commented
4 weeks ago DM is working as expected. 'View Current Display' works as does the Update and Create.
So it appears that the crash that caused me to do a fresh install of the AMD drivers resolved the issue. Did you want a fresh support zip?
terrymacdonald
commented
4 weeks ago Yes please.
Based on your testing, my best guess is that the driver install needed a reboot. Sometimes, depending on what driver components are changed, the computer needs to be rebooted/restarted in order to properly load the new DLLs/driver logic. It may be that this update caused something like this.
I think that was the underlying cause in the case you were experiencing based on what you've described to me. I'm happy enough that your issue is fixed, but I will reach out to you for some testing help once I start working on the next version of DisplayMagician.
Thanks Terry
Wob76
commented
4 weeks ago I usually do reboots between installs of drivers, particularly reinstalling the same one with different versions, just being lazy today :)
In the previous tests I did restart between reinstalls, no crashes and the issue as noted (never working with version installed when DM was updated) but the crash obviously refreshed something, logs might not help with that being it is outside DM, but can't help to have a working set of button presses.
Happy to run through testing when the time comes.
terrymacdonald
commented
4 weeks ago Thanks for all your help testing so far. All of these sorts of issues are useful as we can often find edge cards that are difficult to find otherwise.
I'll check through the support zip files over the weekend and get back to you.
Thanks Terry
Describe the bug I am unable to switch to any profile. Since the latest update, I am having troubles with my profiles as they do not switch any more. Even when removing all profiles, recreating them, reinstalling the software does not seem to work.
When setting up the profiles, I can configure the screens as I would like via Windows or AMD software, then save the profile. The profile will always have an exclamation mark after saving. There is a small message on the top stated "This display profile can't be used as not all displays are connected" - Which is weird since the profile I just saved, is for the screen I am looking at and is active...
This issue occurs with any display I have connected to my system in any configuration (extended, single screen, duplicate screens)
To Reproduce Steps to reproduce the behaviour:
Expected behaviour Able to switch to the saved profiles without the error about the displays not being connected.
Screenshots
Reporting Logs DisplayMagician-Support-20241026-1316.zip
Enviroment (please complete the following information):
Additional context The issue started with the latest update of DisplayMagician I performed. The previous version was working fine. Manually switching the monitors via Windows or AMD software works fine.