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teslamotors / vehicle-command

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Tesla app pairing instructions for non-owners #203

Open freddybushboy opened 8 months ago

freddybushboy commented 8 months ago

I’ve noticed an unintuitive experience for users who do not own their vehicle, somewhat related to this issue. Essentially the Tesla app doesn't do the best job of setting expectations for what the user will need to do and the fact they will need to be in their vehicle to finish pairing.

  1. When attempting to pair our user was shown the ownership error as expected
  2. However the next screen doesn’t give the user any idea that they need to be in their vehicle. If they tap “approve”…
  3. They see an error with no guidance for the user instructing them that they need to be in their vehicle
  4. If they are in the car when they do this they do see some further instructions and are able to complete the pairing from there
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App version: iOS v11.1 (2024.2.2.1 6d34fdd99bae)

sethterashima commented 7 months ago

Thanks for the feedback. I filed a ticket with the mobile app team.