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tessus / mwExtensionMantis

MediaWiki Extension:Mantis
https://www.mediawiki.org/wiki/Extension:Mantis
GNU General Public License v2.0
2 stars 6 forks source link

How to troubleshoot the plugin when it doesn't work? #1

Closed luzpaz closed 10 years ago

luzpaz commented 10 years ago

Site: http://wiki.scribus.net Mediawiki: v1.22.0 PHP: 5.4.21 (apache2handler)

Latest mwExtensionMantis was installed, tested and showed no results. Please advise.

tessus commented 10 years ago

I need a little bit more information.

What do you mean by no results? Is the resulting table empty, or do you get a blank page? How do you call it? <mantis/> or with parameters? Did you set the configuration parameters in your LocalSettings.php accordingly?

If you don't set suppressinfo and suppresserror, you should get an error message, if the database connect fails and if there are no records matching your criteria.

Please have a look at the PHP error log on your server. The extension uses mysqli to connect to the Mantis DB. If mysqli is not compiled into your PHP (or dynamically loaded), you'd get a PHP error message and the wiki page is just blank.

tessus commented 10 years ago

I haven't received any feedback for a while, so if you don't have any other questions I will close this ticket in 3 days.

luzpaz commented 10 years ago

@tessus Sorry for the delay. The issue is that I don't have backend privileges to tinker with Mediawiki and Mantis on the server. So I'd say it's fine to close this issue until I can get the fellow who can to do some deeper examinations of the problem.

tessus commented 10 years ago

No worries. Just re-open this ticket or open a new one when you are ready.

moskalenko commented 10 years ago

For the record, we had it resolved on our end. It wasn't a problem with the extension.

tessus commented 10 years ago

Thanks for the info. Cheers.