search

the-djmaze / snappymail

Simple, modern & fast web-based email client
https://snappymail.eu
GNU Affero General Public License v3.0
1.03k stars 121 forks source link

Replied email blockquote paragraph doubling..? #1415

Closed xpresas closed 9 months ago

xpresas commented 9 months ago

Client noticed that when he reads his emails and goes to the bottom of the email to look at the summary of that email (to read thru the conversation)

The blockquated email is massively larger which makes it annoying to scroll thru.

Original: image

In the summary block: image

It seems that not only it wraps paragraphs into divs. But also doubles those same paragraphs.

Please complete the following information:

the-djmaze commented 9 months ago

Could you provide the original email (anonymized)?

xpresas commented 9 months ago

Could you provide the original email (anonymized)?

Could you provide your email I could forward it to you?

the-djmaze commented 9 months ago

issue-1415@snappymail DOT eu

xpresas commented 9 months ago

issue-1415@snappymail DOT eu

Sent

the-djmaze commented 9 months ago

Could you send the original email you received as attachment? Now the whole email is a mess

xpresas commented 9 months ago

Could you send the original email you received as attachment? Now the whole email is a mess

Sent original + with thread as attachment.

the-djmaze commented 9 months ago

The problem is Microsoft Word 15 which is part of Office Outlook 2013. It makes this garbage:

<div>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
</div>
<p>&nbsp;<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
</div>

Since Office 2013 is EOL (and does not support TLS 1.2), i shall not make workarounds unless someone can produce this in Office 2019 or newer.

Sidenote: Office 2016 and 2019 are not supported by Exchange Online

So, currently the best is to stay away from Microsoft products and advice others, like Thunderbird, eM Client or Mailbird (there are others as well)

xpresas commented 9 months ago

I managed to find another similar bug send emails as attachments to your provided email!

the-djmaze commented 9 months ago

That is more fixable.

<p style="text-align:left; margin:0px; font-family:Calibri,sans-serif; font-size:11pt">
<span style="font-family:Arial,sans-serif; font-size:10pt; color:rgb(0,0,0)">&nbsp;</span><br>
</p>

Somehow Outlook forces paragraphs to have no margin. That is bad, but maybe i can make a workaround