Message was sent but not saved to sent items folder

[gnilebein]

Describe the bug When I send e-mails, they are not stored in the "Sent" folder. I think there is a bug which is related to this change: https://github.com/the-djmaze/snappymail/issues/1404

If you define a "Sent" folder in the identity, they will also be saved there. However, if you have selected "Standard" there, they will not be saved!

I have verified this in two different Nexcloud installations.

To Reproduce Steps to reproduce the behavior:

1. Create new Mail
2. Send it
3. Check Sent-Folder
4. Mail not visible there

Expected behavior Mails should be placed in Sent folder.

Please complete the following information:

• Browser: Chrome & Firefox
• IMAP daemon: Dovecot
• PHP version: 8.2
• SnappyMail Version: Newest
• Mode: Nextcloud

[mmallejac]

Having the same one here , also on 2 Nextcloud installation (both Nextcloud 28.0.2)

Done some testing with another webmail and Thunderbird : messages sent has been saved into sent items folder as expected.

We also use the MailboxDetect plugin (latest is 2.6) so that also may interfere here.

Please advise !

[codiflow]

Can confirm what @gnilebein mentioned and I don't use a Nextcloud installation. I have the same issue here which is fatal because the sent mails seem to be gone forever 🙈

Unfortunately I have to roll back as this version does not seem to be production ready with such a bug 😥

[codiflow]

A little workaround until a fix is available would be to check the box "Place replies in the folder of the message being replied to" and move it manually to the Sent folder after being sent. But new messages without a reply are still being moved into the void.

[gnilebein]

A little workaround until a fix is available would be to check the box "Place replies in the folder of the message being replied to" and move it manually to the Sent folder after being sent. But new messages without a reply are still being moved into the void.

I think a better workaround is, to set the folder in your identity. This covers all scenarios.

[xpresas]

Same problem. Current workaround by @gnilebein works.

[stan2k]

Same here. The workaround works only in Nextcloud. Without Nextcloud is useless. All the folders are set, available and visible. It is possible to manually copy a message to Sent. But outgoing messages are not being saved. No errors, no warnings, Snappy just does not attempt to.

[KuasarCloud]

hi...is there any way to recover those sent emails, for us it's critical. I can set this parameter globally, I have more than 100 emails to configure identity

[the-djmaze]

I will fix this in a few hours. Stay tuned!

[KuasarCloud]

@stan2k did you were able to copy them to sent?

[stan2k]

@KuasarCloud I just tried to drag random message form Inbox to Sent. Just to test, whether Sent folder is writable.

[KuasarCloud]

got it @stan2k, I guess the not saved emails by snappymail are lost forever, right?

[the-djmaze]

I guess the not saved emails by snappymail are lost forever, right?

Correct, for your mailbox. Recipient does have them though.

As for the bug

Sorry, i didn't notice why it failed.

1. The property sentFolder is a KnockoutJS observable.
2. Observables are functions.
3. I added toJSON to the observables so that JavaScript can easily use the value inside JSON.

So what actually happened is:

var sentFolder = identity.sentFolder;
if (sentFolder) {
    // Yes we have it defined, but oops it is the function not the value.
    sentFolder.toJSON(); // oops it is empty
}

While it should be

var sentFolder = identity.sentFolder(); // now we get the value
if (sentFolder) {
    // Yes we have the right value!
}

@gnilebein workaround works because then sentFolder.toJSON() returns the set non-empty value.

[codiflow]

Thanks for being completely transparent and clarifying what led to the bug 🎉

And also a big thanks for fixing this so fast! Big Thanks! 🙏

[KuasarCloud]

@the-djmaze thanks for your help and explaining what happened. When do you expect to have uploaded to download it from Nextcloud.

[the-djmaze]

When do you expect to have uploaded to download it from Nextcloud.

It is submitted to Nextcloud, it could take minutes up till 1 day (i think) but that is a Nextcloud website thing. So i deleted the snappymail-2.34.0-nextcloud.tar.gz and snappymail-2.34.1-nextcloud.tar.gz from my server to prevent people downloading the bugged versions.

[KuasarCloud]

Working well in Nextcloud